Supervisor - 24/7 Programs (Raven and Maple)

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits which start from Day 1 of employment:

• Flexible Health & Wellness Benefits starting on your first day
• RRSP Group Savings Plan based on the tenure with Trellis
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation, Sick Days, Wellness Days, and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Consistent Training & Development Opportunities
• Diversity and Inclusion embedded into everyday practice.

For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

The Role: 24/7 Program Supervisor – Raven & Maple (Full-time)

The Supervisor provides program-level leadership, guidance and support to the program staff team and participants, creating the conditions for people to do their best work and for the program to achieve meaningful outcomes. As an integral member of the 24/7 Programs Leadership Team, the Supervisor supports the day-to-day functioning of the program while translating portfolio and organizational priorities into meaningful program-level practice.

The Supervisor leads with curiosity, humility, a possibility mindset and grit, fostering a culture of trust, collaboration, accountability, learning and growth. They support staff through coaching, development and clear direction while creating opportunities for ownership and leadership.

Through inclusive communication, relationship management and collaboration, the Supervisor supports healthy team dynamics, psychological safety and shared accountability, while ensuring program practice reflects Trellis' values and commitment to meaningful participant outcomes.

The Supervisor works a flexible schedule, including evenings and weekends, to meet program needs and provide leadership support across the team.

Key Tasks & Responsibilities

• Provide program leadership to ensure Raven and Maple are safe, stable, welcoming and recovery-oriented housing environments for young adults and adult women.
• Lead recovery-oriented, participant-centred practice, supporting hope, self-determination, strengths, wellness, harm reduction and participant-defined goals and outcomes.
• Lead, coach and develop frontline staff, building team capacity, supporting performance and professional growth, and creating opportunities for ownership, initiative and leadership.
• Promote a housing-focused approach that supports housing stability, tenancy success, life skills, wellness, community connection and successful transitions.
• Promote participant voice, choice and natural supports, supporting participants to build and maintain meaningful relationships with family, friends, cultural communities and other identified supports.
• Provide leadership in safety, risk and crisis response, balancing participant autonomy and dignity with the safety of participants, staff and the broader community.
• Support collaborative and integrated service delivery, working with staff, clinical and wellness supports, housing partners and community agencies to provide coordinated care.
• Foster a healthy team culture through collaboration, open communication, shared accountability, professional relationships and continuous learning.
• Ensure quality program practice and documentation, including case notes, service plans, safety plans, incident reporting and other requirements, while maintaining alignment with organizational, contractual and regulatory expectations.
• Oversee day-to-day program operations, including the physical environment, household resources, budgets and other operational requirements, ensuring the program remains safe, welcoming and functional.
• Contribute to program development and continuous improvement, providing insight to the Leadership Team regarding participant needs, staff capacity, emerging risks, opportunities and program priorities.
• Represent Trellis and model its values and leadership expectations in relationships with participants, staff, natural supports, community partners and other stakeholders.
• Support Practicum Students and participate in on-call responsibilities, including evenings, weekends and statutory holidays as required.
• Other duties as required.

Knowledge & Skill Expectations

Education & Experience

• A degree or diploma in a Human Services field such as Social Work, Child and Youth Care, Psychology, Addictions and Mental Health, Community Rehabilitation, Justice Studies or a related discipline. Equivalencies will be considered.
• A minimum of three (3) years of experience in human services, housing, homelessness, mental health, addictions or community services, with experience supporting individuals with complex and/or intersecting needs.
• Experience working with young adults and/or adult women experiencing housing instability, homelessness, mental health concerns, substance use, trauma, poverty, social isolation or other complex life circumstances is an asset.
• Experience in supportive housing, housing-focused, residential or community-based services, preferably within a 24/7 environment, is an asset.
• Demonstrated experience leading, coaching, supervising or mentoring frontline staff.

Practice Knowledge & Skills

• Strong understanding of Recovery-Oriented Practice, including hope, empowerment, self-determination, person-centred and strengths-based practice, holistic wellness and community connection.
• Knowledge of housing-focused practice, Natural Supports and harm reduction, including the relationship between housing stability, wellness, recovery and community connection.
• Strong risk assessment, safety planning and crisis response skills, with the ability to balance safety with autonomy, dignity and self-determination.
• Strong relationship-building and communication skills, including the ability to navigate conflict, provide constructive feedback and build trust with participants, staff and community partners.
• Ability to lead collaboratively, engage diverse perspectives, share accountability and support coordinated service delivery across teams and systems.
• Ability to adapt to complex and changing circumstances, using sound judgment, initiative and a solutions-focused approach.
• Strong organizational, documentation and computer skills.
• Commitment to reflective practice, continuous learning and professional development.

Other Requirements

• Valid driver's license, current Driver's Abstract and reliable vehicle with $2 million liability insurance, where driving is an operational requirement of the position.
• Current Standard First Aid and CPR certification prior to commencement.
• Current Criminal Record Check including Vulnerable Sector Check and Child Intervention Record Check.

Reporting Structure:

Reports to: 24/7 Program Manager

Direct Reports: 24/7 Frontline Staff

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.

We appreciate your interest and thank all who apply, but only those selected for an interview will be contacted!