Supervisor, Creditor Life and Disability Claims

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Supervisor, Creditor Life & Disability Claims reporting to Group and Creditor Life and Disability Claims Manager is based in Sherwood Park, AB and is responsible for leading a team of Claims Examiners and provide oversight and support through the adjudication process until file resolution and ensuring compliance of corporate best practices on all files. This role is also responsible
for training and mentoring new hires to ensure success.

Essential Responsibilities:

• Responsible for the training and development of Examiners.
• Assists in the training and development of all Coordinators.
• Provides active oversight and technical direction to Examiners on 300-400 active claims on letter writing, claims investigation, policy coverage, and financial liability.
• Acquires, analyzes, interprets and evaluates documentation including medical, employment, government, financial and banking information.
• Reviews claim entitlement recommendations for creditor claim acceptance or denial and provide financial and process oversight for Examiners.
• Provides ongoing entitlement assessments at critical stages of the creditor claim.
• Manage all initial communication escalations and service interventions with FCIC customers, customer representatives, and financial institutions.
• Monitors and manages daily work activity and task plans of both Coordinators and Examiners and intervenes on issues when customer service, file quality, or individual productivity are impacted.
• Monitors staff compliance with all procedures and practices for adjudication and management of claims.
• Supports managers with performance management of Coordinators and Examiners.
• Employees may work remotely on a permanent or temporary basis.
• Other duties as required.

Qualifications:

• Medical Terminology certificate is required.
• Medical Office Assistant or Unit Clerk/Pharmacy, Dental Technician, or Paralegal experience is an asset.
• Minimum of 1-3 years of experience leadership role which included training and development, coaching and mentoring, and active performance management is required.
• 2 year Certificate/Diploma – Business Administration, Management, Insurance/Legal/Risk is preferred; other academic equivalencies is an asset.
• Proven business professional letter writing is required.
• PC literate, fully systems competent with Microsoft Office (Word/Excel/Outlook).
• Knowledge of the principles of disability assessment, vocational and rehabilitation programs, is preferred.
• Knowledge of industrial, commercial, and professional occupations is an asset.
• Fluent in English with proven competencies in verbal and written communication is required.
• Fluent in French with proven competencies in verbal and written communication is an asset.
• Successful completion of a credit check, criminal background check, education verification and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.