Publié hier
Supervisor, Customer Service & Administration
@ ATCO Group
Yellowknife, Territoires du Nord-Ouest
En bref
Naka Power Utilities (NWT), a partnership of ATCO Ltd. and Denendeh Investments Inc., is hiring a Supervisor, Customer Service & Administration in Yellowknife. The role leads customer service, billing and administrative operations, supervises and develops a team, and builds relationships with customers, Indigenous organizations and community partners. The posting states a competitive rewards package including northern allowances, additional paid time off and a pension program, and the closing date is November 23, 2026.
Responsabilités :
- Lead customer service and administrative operations
- Oversee billing, customer accounts and revenue collection
- Support business planning and regulatory filings
- Coach, develop and manage team performance
- Build relationships with customers and community partners
Résumé des exigences :
- University degree, technical or college diploma in Business Administration, or equivalent experience
- Minimum 7 years progressive administration and customer service experience
- Prior supervisory experience
- Accounting and budgeting knowledge
- Strong leadership and communication skills
Source et dates
Site carrière / système de candidatures · phenom
- Date publiée par l’employeur
- 2026-11-09
- Première détection par notre source
- 2026-11-09
- Mise à jour du dossier source
- 2026-11-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Service à la clientèle |
| Expérience | 7 an(s) et plus |
| Gestion d’équipe | Oui |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Formation | Baccalauréat (préféré), Collégial (DEC) (préféré) |
| Domaines d’études | Business Administration |
| Avantages mentionnés | Congés payés généreux, Horaire flexible, Régime de retraite, Prime de rendement, Actions ou participation, Mieux-être, Allocation de télétravail |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
ATCO Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Creating prosperity for generations to come.
Description complète de l’entreprise
ATCO is a diversified corporation with investments all over the globe. With over 7,100 employees and assets totalling over $24 billion, ATCO has operated for over for 75 years. We proudly provide essential services throughout many different industries. We reserve the right to remove comments on our updates. We do not permit comments selling products or promoting commercial or other ventures. Comments containing profanity, abuse or spam are not tolerated and will be removed.
- Abonnés LinkedIn
- 108 237
- Personnes associées sur LinkedIn
- 6 936
- Bureaux déclarés
- 5302 Forand St SW, Canada, Alberta T3E, CA
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- Catégories d’activité
- Electronics
- Service Industry
- Communities
- Logistics
- Sales
- Wholesale
- Electrical Distribution
- Power Grid
- Natural Resources
- Building Material
- Industrial Manufacturing
- Oil and Gas
- Marketing
- Biotechnology
- Energy
- Therapeutics
- Energy Efficiency
- Autres noms enregistrés
- ATCO Group
- ATCO
- Spécialités
- Energy
- Housing
- Transportation
- Infrastructure Solutions
- Real Estate
- Water
- Transportation
- and Agriculture
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 875 935
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
ATCO is a diversified corporation with investments all over the globe. With over 7,100 employees and assets totalling over $24 billion, ATCO has operated for over for 75 years. We proudly provide essential services throughout many different industries. We reserve the right to remove comments on our updates. We do not permit comments selling products or promoting commercial or other ventures. Comments containing…
| Champ | Valeur |
|---|---|
| Secteur | Utilities |
| Taille | 5,001-10,000 employees |
| Siège social | Canada, Alberta |
| Type d’organisation | Public Company |
| Fondée en | 1947 |
| Spécialités | EnergyHousingTransportationInfrastructure SolutionsReal EstateWaterTransportationand Agriculture |
| Offres sur Jobsy | 74 |
| Voir la page |
Supervisor, Customer Service and Administration
Location: Yellowknife, Northwest Territories
What We Offer:
Life in the North offers unique experiences, and we're committed to supporting the people who choose to build their careers here. At Naka Power Utilities (NWT), we offer a competitive rewards package designed to support your wellbeing, financial security, and professional growth, including:
- Northern allowances
- Additional paid time off
- Travel assistance
- Flexible health and wellness benefits
- Pension program
- Annual incentive (bonus) eligibility
- Employee Share Purchase Plan
- Employee and Family Assistance Program (EFAP)
- Learning and development opportunities
- Access to ATCO employee programs and resources
Employees of Naka Power Utilities (NWT) are employed by its shareholders ATCO Ltd.and Denendeh Investment Incorporated (DII), providing access to the programs, support, and development opportunities of a global organization while making a meaningful impact in Northern communities. This unique structure allows employees to contribute locally while benefiting from the stability, resources, and career opportunities available across ATCO Ltd.
About the Role
As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT).
You'll guide and support a customer-focused team, oversee key business processes, and help ensure customers receive responsive service and accurate billing.
What You'll Do
- Lead and support customer service and administrative operations.
- Ensure customers receive responsive, professional service.
- Oversee billing activities, customer accounts, and revenue collection processes.
- Support business planning and regulatory filing requirements.
- Monitor billing system transactions and administrative controls.
- Develop and improve policies, procedures, and business processes.
- Recruit, coach, and develop team members.
- Manage employee performance, workforce planning, and training initiatives.
- Build strong relationships with customers, Indigenous organizations, local governments, and community partners.
- Support community relations activities and represent Naka in local initiatives.
- Foster a collaborative, customer-focused team culture.
What You Bring
- University degree, technical or college diploma in Business Administration
- Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role
- An equivalent combination of education and experience may also be considered
- Excellent organizational, administration, interpersonal, oral and written communication skills
- Excellent analytical, problem solving, and decision-making ability
- Knowledge and experience with accounting practices, principles and budgetary processes
- Strong leadership skills to effectively manage a team environment
- Commitment to delivering superior customer service
Closes: November 23, 2026
About Naka Power Utilities (NWT):
Naka Power Utilities (NWT) (Naka) is a partnership between ATCO Ltd. and Denendeh Investments Inc. (DII) representing 27 Dene First Nations across the Northwest Territories. Naka has been providing safe, reliable electricity to communities across the Northwest Territories for over 70 years. Rooted in the land and powered by the people, we are a regulated utility serving Yellowknife, N’Dilo, and several remote communities from our Hay River and Yellowknife offices. Through Indigenous partnership, community connection, and transparent operations, Naka plays a vital role in keeping the North connected while supporting a responsible and sustainable energy future.
Naka Power Utilities and ATCO Ltd are equal opportunity employers.
In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our operations are located.
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