Supervisor, Operations

Role impact:

The Operations Supervisor is the backbone of day-to-day facility performance, ensuring our office complex operates safely, efficiently, and reliably. Leading our frontline operations team, you will oversee critical building systems, including HVAC, electrical, mechanical, and life safety infrastructure, while managing preventive maintenance schedules and vendor contracts. Your hands-on leadership directly impacts an exceptional tenant experience, occupant comfort, energy performance, regulatory compliance, and the property's long-term asset value.

What you will deliver:

• Provide regular feedback in the form of status meetings, objective setting sessions, performance appraisals, coaching and counselling, discipline and the assignment of developmental projects
• Manage the activities of all direct reports to ensure the timely achievement of department goals, within prescribed policies, procedures and standard business practices;
• Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes.
• Hire, train and supervise staff by conducting the hiring process in accordance with all Human Rights requirements, providing the necessary orientation and training and reviewing activities daily to ensure that all staff complete their responsibilities in accordance with CF standards.
• Assist in the preparation and implementation of annual operating expense and capital budgets through reviewing past expenses, determining future needs of the Centre and gathering information in order to ensure the General Manager, Regional Office and Head Office have accurate figures on which to forecast budget needs.
• Coordinate the completion of all scheduled and unscheduled maintenance work by scheduling daily work assignments and delegating to the appropriate member of the maintenance team in order to ensure all maintenance work is completed in a timely manner and the property is maintained in a manner that will ensure property values are maintained.
• Oversee all construction performed by external trade contractors by utilizing knowledge of trades and regularly supervising procedures to ensure work is completed on time, within Building Code requirements and in accordance with CF standards.
• Order necessary parts and services required to maintain efficient operation of the Centre by determining needs, researching price and quality, following appropriate procedures for purchasing and accurately coding and signing invoices for payment in order to ensure accurate records of expenditures are maintained.
• Prepare accurate and concise reports by collecting and compiling relevant data into summary form and forwarding to appropriate parties on a timely basis to ensure management is provided with accurate information on which to base business decisions.
• Follow and enforces all safety procedures by participating in safety training and ensuring adherence to all legislative requirements to ensure the building is safe for all occupants and users.
• Identify specifications and secures quotations for specialized services or repairs as requested by contacting appropriate sub-contractor to discuss work to be performed and coordinating and overseeing the work performed to ensure that work is completed in accordance with all building code requirements.
• Maintain programs, along with the Chief Engineer and other Operations Managers, related to HVAC, through preventative maintenance, energy management, environmental management, waste management, landscaping, pest control, property security snow removal, parking lot and roof maintenance and rehabilitation, life safety systems, cleaning operations, tenant coordination and other pertinent aspects of physical operations to ensure the ongoing efficiency of the Centre operations.
• Secure CF property against loss due to theft, fire, liability claims and prosecutions resulting from operations by ensuring all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner in order to limit exposure to liability and loss.
• Oversee Operation of the Loading Dock staff and all activities related to Waste Management and the Operation of Central Stores.

What your strengths are:

• Hands-On Leadership & Team Development: Proven track record in supervising, motivating, and scheduling frontline maintenance crews while fostering accountability and safe work practices.

• Mechanical & Systems Troubleshooting: Strong diagnostic and problem-solving skills across complex commercial HVAC, plumbing, BAS, and electrical systems.

• Decisive Operational Judgment: Calm under pressure during building emergencies, service disruptions, or critical repairs, with the ability to prioritize tasks quickly.

• Cross-Functional Communication: Clear and professional verbal and written communication skills to liaise effectively with property management, tenants, maintenance staff, and trade contractors.

• Organized & Detail-Oriented: Skilled at tracking work orders, managing procurement, reviewing invoices, and keeping regulatory compliance records up to date.

• Adaptable & Dependable: Willing to support on-call rotation, emergency response, and occasional overtime to ensure uninterrupted facility operations.

What you need to succeed:

• High School Diploma or equivalent; 4th Class Power Engineer license, with Building Environmental Systems (BES) Operator Class I/II, or BOMA Systems Maintenance Administrator (SMA/SMT) an asset.

• Minimum 5 years of commercial property operations or physical plant maintenance experience, including at least 2 years of direct supervisory experience leading an operations team.

• Prior experience managing building systems within a commercial office tower, retail complex, or mixed-use facility.

• Strong, practical knowledge of commercial building systems, including central HVAC, boilers, chillers, BAS (Building Automation Systems), electrical distribution, plumbing, and life-safety equipment.

• Working knowledge of local building codes, fire regulations, and Occupational Health and Safety (OH&S) standards.

• Hands-on proficiency with preventative maintenance systems; Maximo an asset

• Working literacy in Microsoft Office (Word, Excel, Outlook) for operational reporting, procurement tracking, and invoice coding.

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [email protected].