Supervisor Route

Supervise and coordinate the day-to-day aspects of transportation operations. Plan, organize, and coordinate the division’s daily activities to provide the highest possible level of service to the company’s customers and employees. Work closely with the Location Manager and staff to ensure optimal service levels for both internal and external customers. Provide hands-on coaching to employees and support their individual growth and development.

YOUR RESPONSIBILITIES:

• Oversee the division’s daily operations. Collaborate with the Driver Supervisor(s), office staff, and garage maintenance personnel regarding operating procedures.
• Promote the highest possible level of service to employees through training, coaching, positive reinforcement, guidance, and leading by example.
• Act as a liaison with transportation agency representatives and managers.
• Oversee vehicle and route assignments in accordance with division policies and procedures.
• Ensure vehicle maintenance programs are completed on time and in the most cost-effective manner.
• Assist the Location Manager in implementing new company programs and policies to ensure employee engagement and successful adoption of changes.
• Support the Location Manager with staffing, employee development, and training matters.
• Serve on the Health and Safety Committee.
• Work closely with Dispatch to ensure routes operate smoothly and on schedule, and that drivers’ questions and concerns are addressed.
• Collaborate with Dispatch in preparing the budget.
• Interview candidates and participate in the hiring of drivers.
• Review investigations and workplace accidents governed by the Workplace Safety and Insurance Board (WSIB), including all related reports.
• Prepare month-end reports, including fuel consumption summaries, payroll reports, and accounts payable reconciliation.
• Manage the permit process for all off-site vehicle parking locations and maintain an updated list of parking locations.
• Administer the off-site fueling process, including fuel station cards and coordination with the Fuel Card Team.
• Oversee and manage additional projects as required.

YOUR QUALIFICATIONS:

A college diploma or university degree is preferred. Coursework in management, accounting, and human resources would be considered an asset. Appropriate driver's licences are required.

YOUR EXPERIENCE AND KNOWLEDGE:

• Minimum of 1–3 years of management experience or successful completion of a management training program within a school bus transportation company.
• Supervisory experience, accounting skills, and strong customer service abilities.
• Thorough knowledge of safety policies, procedures, regulations, and practices.
• Strong proficiency in Microsoft Office applications and email communication.
• Thorough understanding of operational practices within a transportation division or branch.
• Thorough knowledge of the Highway Traffic Act, municipal regulations, and applicable Ontario legislation, including Commercial Vehicle Operator's Registration (CVOR) requirements.
• Basic knowledge of vehicle and equipment maintenance practices for troubleshooting and identifying mechanical issues.

YOUR WORKING CONDITIONS:

Work is performed in both a bus depot and office environment. Travel to existing and prospective customer locations may be required.

EQUAL OPPORTUNITY EMPLOYER

At First, we strive to foster a culture where everyone has the opportunity to perform at their best. We are committed to attracting and retaining a diverse workforce. All qualified applicants will receive consideration for employment.

We encourage applications from women, persons with disabilities, Indigenous peoples, and members of visible minorities.

First is an equal opportunity employer committed to maintaining and promoting an inclusive workplace culture that supports the growth and development of all employees.

First is committed to providing reasonable accommodations throughout all stages of the hiring process. Applicants who require accommodations are encouraged to inform us of their needs.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.