System Implementation Specialist

Who We Are

At SFIR Consulting Ltd., we are on a mission to redefine accounting.

We believe our systems team should be proactive, trusted advisors, not reactive service providers. That means staying engaged with clients well beyond go-live, ensuring the systems we implement continue to serve their business as it evolves.

We offer systems implementations and consulting across accounting and ERP systems, grounded in the full cycle accounting and sales tax expertise that shapes how we approach every engagement. We combine "Big Firm Expertise" with "Small Firm Values" to deliver thoughtful, tailored solutions, and we take that responsibility seriously, whether we're setting up a new system or supporting the accounting work that runs through it.

Job Description

We are hiring one full-time, permanent System Implementation Specialist to join our Systems Department, working on our Priority ERP stream. This posting is for an existing vacancy.

As the primary driver of client-facing Priority ERP work at SFIR Consulting, the System Implementation Specialist participates in client kick-off meetings, then leads the scoping meetings and the execution of the work that follows. These are larger engagements, longer in duration, and they span the breadth of an ERP system. You will hold ultimate accountability for the accurate, on-time technical delivery of each assigned client engagement, working in close partnership with the assigned Project Manager, who oversees overall project timelines and progress.

Alongside implementation projects, you will deliver Priority ERP System Consulting, which ranges from ongoing advisory support on an already-implemented system to potentially picking up and completing an implementation a third party began.

Across every engagement, you provide the technical substance behind the work, explaining requirements, systems, and tools, and addressing technical questions as they arise. Clients gain confidence knowing they are hearing directly from the person who will configure and deliver the solution.

This Role Is for Someone Who…

• Owns technical delivery end to end without requiring oversight to confirm the work is correct.Owns technical delivery end to end without requiring oversight to confirm the work is correct.
  
• Diagnoses and resolves system and implementation issues under time pressure, adapting the solution to the client’s environment rather than relying on a fixed play book for every scenario.
  
• Adjusts their level of explanation to the audience in the room, simplifying or going deeper as needed, including explaining accounting configuration to clients who do not have an accounting background.
  
• Documents decisions, assumptions, and actions taken throughout an engagement, clearly enough that the Project Coordinator can track status without following up.
  
• Flags risk honestly rather than over-promising on what a system can do.
  
• Documents decisions, assumptions, and actions taken throughout their work.
  
• Flags risk honestly rather than over-promising on what they can deliver.
  
• Is building a career in professional services, not simply accumulating a title.
  

What You Will Be Responsible For

Client and Revenue-Focused Work

• Participate in client kick-off meetings for Priority ERP System Implementation projects, then lead the scoping meetings that follow to determine the exact scope, tasks, and sequencing required for delivery, producing a clear and correctly sequenced Scope of Works and execution plan.
  
• Lead User Training sessions, User Acceptance Testing, and any other technical meetings required throughout the engagement, confirming the delivered system meets the client’s requirements before go-live.
  
• Configure and customize the Priority ERP system to meet specific client needs in a precise and creative manner, adapting standard functionality and processes to the client’s environment.
  
• Configure the accounting module, including the chart of accounts, tax codes, and linking inventory to accounts payable and accounts receivable, and determine what to hand off to the client’s own accounting team to complete.
  
• Deploy the Priority ERP system, ensuring the configured and customized solution is properly implemented in the client’s environment.
  
• Consult with clients and internal stakeholders throughout the implementation so that the solution reflects their requirements.
  
• Handle scope changes during implementation projects formally through the Change Request process, documenting the requested change and its impact on scope, timeline, and cost.
  
• Deliver and execute all Priority ERP System Implementation work, ensuring accurate, on-time go-lives.
  
• Deliver Priority ERP System Consulting engagements, ranging from simple to complex.
  
• Provide training, ongoing support, and professional communication with clients and users, whether in person or through remote tools such as Zoom.
  
• Troubleshoot and resolve real-time system, change-management, and implementation issues to minimize disruption for clients, escalating appropriately when an issue falls outside the role’s technical authority.
  
• Collaborate with the assigned Project Manager and Project Coordinator to keep engagements on track.
  
• Direct the day-to-day tasks of any System Support Specialists assigned to your engagements, clarifying what needs to be done and by when. This is task-level direction and does not carry people-management authority.
  
• Document technical findings, decisions, and outstanding items, identify gaps or inefficiencies in documentation, hand-offs, kickoffs, scoping, and delivery, and propose practical improvements based on direct engagement experience.
  
• Share lessons learned and new methods with team members to strengthen consistency across engagements.
  

Administrative Tasks

• Log and track billable hours accurately for all billable tasks.
  
• Coordinate regularly with the System Support Manager on Support Specialist capacity, scheduling, and workload across active engagements.
  
• Maintain accurate, up to date, and well-organized records across all firm tools for all assigned client engagements.
  
• Participate in weekly check-ins, review reports, and implement relevant action items department-wide.
  
• Communicate with internal team members for day-to-day coordination and administrative correspondence.
  
• Report all planned leave and absences in advance, per company leave policy.
  
• Ensure consistent record-keeping and documentation across relevant firm systems.
  
• Schedule and participate in both internal and client-facing meetings, as applicable.
  

Requirements

What We Are Looking For

These are non-negotiable:

• A minimum of 3 years of hands-on experience implementing or supporting an enterprise-level ERP system, such as Priority ERP, NetSuite, Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Finance and Operations, SAP, or Epicor, in a client-facing capacity, including experience implementing an ERP system from scoping through go-live.
  
• Experience working directly with clients on system configuration, training, and support in a regulated or professional services environment.
  
• Working knowledge of manufacturing or distribution business operations, including buying and selling processes, which are Priority ERP’s core client industries.
  
• A foundational understanding of accounting principles and ERP accounting system architecture.
  
• A university degree in information systems, computer science, accounting, business, or a related field, or equivalent practical experience.
  
• Demonstrated client-facing consulting and scoping ability, determining what needs to be done, in what order, and by when.
  
• Technical problem-solving, diagnosing and resolving system and implementation issues under time pressure, adapting solutions to the specific client environment.
  
• System configuration and implementation experience on an ERP system.
  
• Strong organizational and documentation skills.
  
• The ability to communicate clearly and adjust explanations to different audiences.
  
• General familiarity with data privacy and security practices relevant to handling sensitive company or client information.
  

Everything else, including tools, templates, workflows, and internal systems, we will train.

Work Location

This role is hybrid, combining remote work with required in-person attendance at client sites when needed, in-office work days, team events, and training. Candidates must be able to attend in person within the Greater Toronto Area, arranged and funded at their own expense.

Benefits

Why Join Us?

Compensations, Benefits, and Growth:

• Hybrid work environment (remote and in-office)
  
• Competitive salary: $90,000 - $120,000 based on experience
  
• Comprehensive benefits package: Medical (including Rx), Dental, and Vision
  
• Clear growth pathways to Senior roles
  
• Opportunity for billable project work
  
• Eligibility for a discretionary year-end performance bonus based on individual contribution and overall company performance
  
  

Our Hiring Process and Next Steps

We use a structured, high-integrity hiring process designed for mutual fit:

• Online Pre-Screening Assessment, completed when you apply
  
• Skills Validation Interview
  
• Structured Behavioural Interview
  
• Leadership Alignment Interview
  
• Reference Check for the preferred candidate
  
• Conditional Offer & Background Check
  
• Job Offer
  

We believe in clarity, fairness, and thoughtful decision-making.

Accommodations are available upon request at any stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any point, please let us know and we will work with you to arrange it.

Ready to Build Something Real? Apply Today!

If this role aligns with where you want to grow next, we encourage you to apply.

To be reviewed, your application must include both:

• Your resume
  
• Your completed online pre-screening assessment
  

Applications missing either item will not be reviewed or considered. Please check your spam or junk folder for updates after applying.

At SFIR Consulting Ltd., we're building something intentionally, and we're looking for people who want to build with us.

We look forward to meeting you!

Note: All applications and interviews are reviewed and conducted directly by our leadership team. We do not use AI or automated tools in the candidate evaluation process.