Publié il y a 6 mois
Technical Machine Specialist - Customer Support Center - Peterbilt
@ Brandt in Canada
Regina, Saskatchewan
En bref
Brandt is hiring a Technical Machine Specialist for its Customer Support Center in Mississauga or Regina. The role provides advanced technical support for equipment, liaises between Brandt Tractor branches and OEMs such as John Deere DTAC, and diagnoses complex machine issues using Foresight data and manufacturer resources. The posting states full-time employment.
Responsabilités :
- Monitor DTCs and Expert Alerts through Foresight
- Diagnose and resolve complex machine issues
- Liaise with John Deere DTAC and other OEMs
- Provide failure analysis and fleet health reports
- Support Brandt Tractor branches and customers
Résumé des exigences :
- Knowledge of heavy equipment and dealership service departments
- Strong technical, diagnostic and computer analytics skills
- Ability to correlate multiple data sources
- Clear written and verbal communication
- Mechanical engineering or heavy duty mechanic certification an asset
- Bilingual an asset
Outils et compétences
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2026-05-28
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-23
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Permis et certifications | Heavy Duty Mechanic (Capstone Certification) |
| Domaines d’études | Mechanical Engineering |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Brandt in Canada
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 786 |
Brandt Seeking a Truck & Transportation Technical Machine Specialist based in either our Mississauga Peterbilt or Regina Customer Support Center. The Technical Machine Specialist provides advanced technical support for equipment distributed by Brandt Tractor, acting as the key liaison between Brandt Tractor branches and equipment manufacturers, including John Deere DTAC and other OEMs. This role is responsible for diagnosing and resolving complex product issues using technical expertise, experience, and manufacturer resources. Additionally, the Technical Machine Specialist supports Machine Monitoring Specialists and branch personnel by delivering expert guidance and ensuring effective problem resolution across all equipment platforms. DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: Collaborate with service departments to identify and execute machine repairs by monitoring DTC's and Expert Alerts through the Foresight database. Investigate and research machine activity and provide recommendation of action. Effectively communicate the appropriate actions to the Service Departments or customers via telephone, e-mail or ticketing system. Follow up on previous recommendations to ensure problem resolution and identify learning opportunities. Provide Fleet Health reports as a value provided activity for customers and Brandt. Manage the dealer technical resolution process and relationship with John Deere and other equipment OEM's. Provides primary or secondary support to Brandt Tractor Branches to increase speed and quality of customer technical issue resolution. Access and utilize OEM equipment technical information. Provide machine diagnostic assistance between the branches, OEM 's and customers. Work with John Deere DTAC and the MHMC (Machine Health Monitoring Center) to: Identify and resolve technical problems Provide direction and technical assistance to the branches. Provides failure analysis reports to Brandt Tractor Branches, John Deere and customers Create and distribute technical service-related memos. Other duties as assigned. QUALIFICATIONS/REQUIREMENTS: Knowledge of heavy equipment and dealership service departments. Knowledge of machine applications, design, functionality, and understanding the environmental effect on the equipment performance. Understand effective inspection process and equipment lifecycle planning. Possess strong technical and diagnostic capabilities. Possess strong background in computer application and analytics. Possess broad product and application knowledge. Ability to communicate effectively. Ability to filter and correlate different data sources to create an accurate recommendation. Mechanical Engineering or Heavy Duty Mechanic (Capstone Certification) considered an asset. Bilingual considered an asset.
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