Publié il y a 4 mois
Technical Support Engineer, AMER West
@ Akuity
Télétravail au Canada
En bref
Akuity is hiring a Technical Support Engineer for its AMER West team to support open-source Argo users and enterprise customers on its platform. The role involves troubleshooting Kubernetes and GitOps issues, improving documentation, and helping build support processes.
Responsabilités :
- Deliver support to open-source and enterprise customers across channels
- Troubleshoot and resolve customer issues promptly
- Escalate issues to engineering when appropriate
- Improve documentation and support processes
Résumé des exigences :
- 2+ years in a customer-facing support role
- Experience configuring and troubleshooting Kubernetes
- Hands-on Argo CD experience in a professional setting
- Familiarity with CI/CD or GitOps concepts
Outils et compétences
Source et dates
Site carrière / système de candidatures · greenhouse
- Date publiée par l’employeur
- 2026-07-17
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-27
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile, Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Akuity
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Cloud Native Software Delivery, Powered by AI
Description complète de l’entreprise
The End-to-End GitOps Platform for Kubernetes, from the creators of Argo . Start your free trial at akuity.io/akuity-platform Akuity is revolutionizing the way enterprises manage and scale Kubernetes environments with GitOps. As the creators and maintainers of Argo, the leading open-source GitOps project, Akuity delivers enterprise-grade tools that simplify Kubernetes operations, enhance developer experiences, and future-proof infrastructure. The platform enables organizations to embrace cloud-native strategies, improve software delivery, and achieve greater reliability and security at scale. Akuity stands at the forefront of GitOps and Kubernetes innovation, driving efficiency and empowering teams worldwide. Learn more: www.akuity.io
- Abonnés LinkedIn
- 8 715
- Personnes associées sur LinkedIn
- 53
- Bureaux déclarés
- Sunnyvale, California 94085, US
- Catégories d’activité
- Information Technology
- Software
- SaaS
- Cloud Computing
- Developer Tools
- DevOps
- Autres noms enregistrés
- Akuity
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 24 500 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
The End-to-End GitOps Platform for Kubernetes, from the creators of Argo . Start your free trial at akuity.io/akuity-platform Akuity is revolutionizing the way enterprises manage and scale Kubernetes environments with GitOps. As the creators and maintainers of Argo, the leading open-source GitOps project, Akuity delivers enterprise-grade tools that simplify Kubernetes operations, enhance developer experiences, and…
| Champ | Valeur |
|---|---|
| Secteur | Software Development |
| Taille | 11-50 employees |
| Siège social | Sunnyvale, California |
| Type d’organisation | Privately Held |
| Fondée en | 2021 |
| Offres sur Jobsy | 3 |
| Voir la page |
Technical Support Engineer
About Akuity
Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes.
Following Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity.
The Opportunity
As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools. You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes. You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community.
What You’ll Do
- Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
- Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
- Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
- Recognize common support patterns and escalate issues to engineering when appropriate.
- Help build and iterate on our support playbook, processes, and systems.
- Contribute to improving Akuity’s documentation to enhance the customer experience.
What We Look For
Must Have
- 2+ years of experience in a customer-facing support role.
- Experience configuring and troubleshooting Kubernetes infrastructure.
- Hands-on experience with Argo CD in a professional setting
- Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
- A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
- Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
- A proactive, strategic mindset, anticipating issues and designing scalable solutions.
- Strong systems thinking skills and the drive to identify root causes.
Nice to Have
- Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).
- Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).
Experience using Kargo to deploy multiple projects across stages.
Why Akuity?
At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.
Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.
Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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