Thermal Spa Manager

Who we are

Founded in 1977, the Westbow Group of Companies is made up of high-quality businesses throughout various industries. Based in Chilliwack, BC with operations in Western Canada and Guatemala City, our companies tackle construction, investing, agriculture and non-profit causes, constantly aiming to produce Quality for Generations. We are a company that prides itself on its values:

• We work hard, we work smart
• We build lasting value
• We are creative and innovative
• We have fun
• We care
• We act with integrity

About the role

The Thermal Spa Manager will open and lead Wódr’s new private thermal spa on a downtown Edmonton rooftop, reporting to the General Manager of Wódr. Joining before opening, they will help launch the site, set up the systems it opens with, and hire the founding team of 20–30 spa attendants. The ideal candidate brings 3+ years of team leadership, ideally in spa, wellness, boutique hospitality or fine dining, along with strong scheduling, budgeting and P&L skills. The role blends people leadership with hands-on time in the spas and with guests, and requires availability for evenings, weekends and holidays.

You'll report to the General Manager of Wódr and work closely with our head office on brand, booking and marketing.

This position is ideal for someone who possesses strong leadership skills and excels at building cohesive teams dedicated to providing outstanding guest experiences.

What you’re great at

• Ability to inspire, motivate and guide a team, ensuring all staff members are aligned with the spa’s mission.
• Clear and effective communication with both internal and external stakeholders.
• The ability to address challenges quickly and efficiently, whether its operations, guest facing, or a team concern.
• Understanding and addressing both the emotional and physical needs of guests and team members.
• Careful attention to detail and values excellence in operations and customer service.

What you’ll be doing

Before We Open

• Travel to BC for part of your onboarding, spending hands-on time in every part of the guest and spa attendant experience at our Chilliwack location.
• Work alongside our team and build partners as we launch, and get to know every heater, pump and filter before the first guest arrives.
• Recruit, hire and train a founding team of 20+ spa attendants.
• Set up opening systems: schedules, reset and sanitation protocols, water-quality logs, inventory and suppliers.
• Run soft-opening sessions and refine every step of the guest's path before the public arrives.

• Partner with our launch team on previews, local introductions and community relationships.

Ongoing

• Own sanitation, guest safety and the reset between every booking
• Lead a calm, personal, unscripted guest experience and resolve concerns quickly
• Keep standard operating procedures followed on every shift
• Coach team members and lead regular performance reviews
• Manage the site budget, inventory, labour and P&L
• Keep the circuit running with minimal downtime
• Set up launch systems and partner with head office on launch, marketing and guest feedback

What we’re looking for

• 3-5 years of experience in leading teams.
• Familiarity with wellness industry trends, products, and services
• Experience in Spa, Wellness industry or Boutique Hospitality is an asset.
• Basic proficiency with Microsoft Office Suite.
• Undergraduate degree an asset but not required.
• First Aid Certification is an asset but not required.

What you can expect from us

• Medical and Dental benefits package
• RRSP Matching program
• Investment opportunities with Westbow Capital
• New home discounts
• Professional development opportunities
• Supportive team and leadership staff
• Casual and energetic work environment
• Flexible work schedules
• Fun and inclusive company events
• Volunteer opportunities with Westbow Gives Back

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.

If this sounds like an opportunity for you, apply today and join in on our fun and inclusive culture! Get the chance to volunteer and work on meaningful initiatives and build a career that builds you.

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