Thrift Store Supervisor - Sidney

Be part of something new in Sidney!

We are excited to be opening a new thrift store in Sidney and are looking for a Thrift Store Supervisor who enjoys working with people, keeping things organized, and being part of a busy, hands-on retail environment.

Our thrift stores are an important part of our mission. They help generate funds to support our programs and services while also providing affordable shopping options for people in our community. Our staff and volunteers are at the heart of making that happen.

As the Thrift Store Supervisor, you will lead the day-to-day operation of the store and help create a welcoming, positive environment for customers, staff, and volunteers. You will provide hands-on leadership to the team, support excellent customer service and sales, maintain an attractive and organized store, and ensure donated goods are processed efficiently.

We offer:

• Competitive salary reviewed annually
• Employer paid health and dental coverage and an employer matched Pension Plan
• Support for continuing professional development
• Paid time-off, 3 weeks' vacation and 14 stats including Easter Monday, Christmas Eve, and Boxing Day
• A socially responsible and inclusive culture in a successful community enterprise

What you'll do:

Staff and Volunteer Supervision

• Provide day-to-day supervision, direction, and support to staff and volunteers.
• Assist with onboarding and training new staff and volunteers.
• Schedule staff and volunteers to ensure operational coverage.
• Address routine employee concerns and operational issues.
• Support positive staff engagement and teamwork.
• Escalate employee relations matters, performance concerns, and disciplinary issues to the Retail Operations Manager and HR as appropriate.

Customer and Donor Service

• Ensure a high standard of customer and donor service.
• Address customer concerns and complaints professionally and promptly.
• Promote the mission and values of the Society in all interactions.
• Foster positive relationships with customers, donors, volunteers, and community members.

Cash Handling and Administration

• Oversee daily cash handling, balancing, deposits, and reconciliation procedures.
• Complete required reports, records, and operational paperwork.
• Monitor store expenses and notify the Retail Operations Manager of concerns or unusual variances.
• Maintain accurate records related to sales, donations, and volunteer hours.

Qualifications:

• Minimum 3 years of retail or customer service experience.
• Minimum 1 year of supervisory experience.
• Strong customer service and communication skills.
• Ability to supervise staff and volunteers in a fast-paced environment.
• Good organizational, problem-solving, and decision-making skills.
• Basic computer and cash handling experience.
• Knowledge of nonprofit retail operations is an asset.

Additional Requirements:

• A Ministry of Justice Vulnerable Sector Clearance Letter is required prior to hiring.
  

About Society of Saint Vincent de Paul:

The Society of Saint Vincent de Paul of Vancouver Island has been supporting people in need on Vancouver Island since 1916. Focused on impacting the lives of people affected by poverty, the Society offers emergency relief services while maintaining a focus and commitment to addressing the root causes that contribute to poverty in our communities. Through a variety of programs, the Society provides support through affordable housing, a food pantry, home visit program, day program for persons with developmental disabilities and thrift stores providing clothing and household items to those in need, to name a few.

We are committed to cultivating an inclusive, fair, equitable and diverse culture and look forward to welcoming applicants with their unique strengths to our team.