Ticket Operations Representative (Seasonal)

The Toronto Blue Jays are hiring for the 2027 season!

The Toronto Blue Jays Ticket Operations team is currently seeking energetic and enthusiastic individuals to assist ticket holders outside Rogers Centre gates using Blue Jays mobile ticket app solutions as well as provide customer service for Blue Jays ticket purchasers at the box office. Each Ticket Operations Rep uses a friendly and engaging approach to address questions and resolve issues with a focus on finding the right solution for each fan.

Please note that these are seasonal roles aligned with the baseball and Rogers Centre events schedule.

This is a part-time contract position with the possibility of extension.

These roles may be for you if:

• You love the Toronto Blue Jays!
• You are committed to providing excellent customer service
• You are a master multi-tasker who thrives in fast-paced working environments
• You have exceptional problem-solving skills
• You have an interest in baseball and stadium operations

Responsibilities:

• Proactively interact with fans to provide mobile ticket delivery support outside Rogers Centre gates
• Provide dedicated ticket support services for Blue Jays ticket purchasers using Ticketmaster's Archtics System, TMWin and TM1 Entry
• Handle customer service inquires related to turnstile issues, transferred tickets, relocates and upgrades
• Ensure the application of WE CARE service principles in all interactions with fans
• Have experienced knowledge of Blue Jays gate entry processes, mobile ticket apps and Rogers Centre seating plan
• Have a knowledgeable understanding of all Blue Jays staff policies, including health and safety protocols
• Commitment to contributing positively to a culture of equality within an inclusive and safe workplace
• Perform other duties as needed to support a positive gameday experience

Qualifications:

All candidates must be available for all Blue Jays home games and other Rogers Centre concerts/events, with the ability and willingness to work evenings, weekends and holidays throughout the year, as required.

• Ticketing experience; knowledge of Ticketmaster systems preferred (PCI, Archtics, TM1)
• Ability to work in a busy, fast-paced environment while standing/walking outdoors for 3-5 hour shifts
• Excellent people skills with the ability to interact effectively with fans and collaborate with staff members at all levels within the organization
• A committed, patient and professional approach to customer service excellence including AODA Customer Services
• Standard developed through a minimum of two years previous work experience
• Reliable, responsible and punctual
• Proven ability to work well both independently and as a team player
  

Salary: The anticipated base compensation for this role is $19.05 per hour.

Position Status: Vacancy

Toronto Blue Jays have a strong commitment to diversity, accessibility, and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected].