Training and Quality Assurance Coordinator

Company Description

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

Job Description

The House of Commons’ Parliamentary Precinct Operations is currently looking to staff the Training and Quality Assurance Coordinator position.

This recruitment and selection process is restricted to employees of Maintenance and Material Handling Services.

As the Training and Quality Assurance Coordinator, you will be accountable for the planning, management, evaluation, development, and delivery of the Branch's training and quality assurance programs. You will identify areas where new work processes, techniques, skills, and capacity are required, while supporting initiatives that enhance workforce performance and effective resource allocation. You will also provide ongoing specialized training programs to new Maintenance and Cleaning personnel.

We are looking for someone who is very organized, has strong time-management and demonstrated analytical skills, and possesses superior interpersonal and communication skills. You must be able to provide training in both official languages to new and existing employees.

Top Reasons to Join the Team:

This is a great opportunity to make a meaningful contribution to the Maintenance and Material Handling Services (MMHS) team by supporting the delivery of its training and quality assurance initiatives. You will help strengthen employee capabilities, promote continuous improvement, and ensure our Maintenance and Cleaning teams have the knowledge and skills needed to succeed. The role also offers the opportunity to share your expertise by delivering specialized training to both new and existing employees in both official languages, while putting your organizational, analytical, communication and interpersonal skills to use.

Qualifications

Education:

• College diploma OR an acceptable combination of education, training and/or relevant experience.

Experiences:

• Work experience and knowledge of the systems used by Maintenance and Material Handling Services, including Microsoft Office Suite (Outlook,Word, Excel);
• Good knowledge of the operational principles, techniques and practices used by Maintenance and Material Handling Services.

Assets:

• Knowledge of the principles, techniques and practices of Quality Assurance;
• Experience in coaching, training, or mentoring employees;
• Experience in making recommendations to senior management;
• Experience in planning, developing and maintaining programs.

Additional Information

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.

Please note that assessments could begin as early as the week of November 23, 2026.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.