Utility Billing Analyst

Position: Utility Billing Analyst

Division: Corporate Financial Services

Department: Corporate Revenue

Term: 1 Temporary Full Time position available for approximately 24 months.

Closing Date: 11/11/2026

Labour Group: CUPE 59

Posting: 5844

This position is a CUPE 59 position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Job Summary

Position reports the Utility Services Revenue Manager in Corporate Revenue. The Utility Billing Analyst is responsible for ensuring the accuracy and integrity of utility accounts by reviewing exception reports, investigating discrepancies, and making necessary adjustments. They handle both external and internal customer inquiries, process manual billings, interpret and input meter readings, and manage work orders to maintain precise billing records.

Duties & Responsibilities

• Reviews exception queue reports and queries; investigates discrepancies and makes necessary adjustments and corrections to customer utility accounts.
• Responds to external and internal customer enquiries.
• Revises and reconciles utility account records and related reports.
• Processes manual utility billings.
• Ensures utility billing data is processed accurately.
• Interprets meter readings and enters readings into the billing system.
• Reviews work orders, estimates consumption, and enters final readings into the City’s Customer Information System.
• Contacts Utility Meter Shops to reconcile and/or investigate billing anomalies.
• Posts accounts receivable transfers and other miscellaneous charges to appropriate utility accounts.
• Assists with the development, testing and implementation of new programs and changes.
• Performs other related duties as assigned.

Qualifications

• Graduation from a two-year, post-secondary, business administration, information systems, business analysis or related program.
• Five years’ progressively responsible experience resolving concerns of external customers and processing automated transaction data, including a minimum of two years’ current customer service experience in utilities and taxes.
• Thorough knowledge of the City's utility billing and smart metering systems.
• Knowledge of data processing methods and procedures.
• Demonstrated ability to deal respectfully, courteously, and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
• Demonstrated ability to communicate effectively, orally and in writing.
• Ability to research, analyse and interpret information in accordance with established policies and procedures.Ability to solve problems independently.
• Skill in the use of a computer using the Microsoft Office Suite.

Weekly Hours: 36.67

Salary Range: $66,821.28 to $73,669.92 CADper annum (2026 rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [email protected].

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City