Women's Shelter Client Services Worker

JOB POSTING

Tk̓emlúps te Secwépemc (TteS) is a fast-growing vibrant organization committed to the development and progress of its Band Members and Community. As such, the TteS invites applications from qualified, highly motivated and dynamic individuals to fill the following position.

POSITION TITLE: Women’s Shelter Client Services Worker

DEPARTMENT: Women’s Shelter

SUPERVISOR: Women’s Shelter Manager

TERMS: Full-time, Part-time, Casual

REFERENCE #: 2026-137

Shifts available:

FT5 – 11:00PM – 7:00AM, Tuesday to Saturday [40 hours a week]

FT6 – 12:00AM – 8:00AM, Tuesday to Saturday [40 hours a week]

PT1 – 7:00AM – 3:00PM, Friday & Saturday AND 4:00PM – 12:00AM, Monday [24 hours a week]

PT2 – 8:00AM – 4:00PM, Friday & Saturday [16 hours a week]

PT3 – 3:00PM – 11:00PM, Friday & Saturday AND 4:00PM – 12:00AM, Sunday [24 hours a week]

PT5 – 12:00AM – 8:00AM, Sunday & Monday [16 hours a week]

CAS – Casual positions, hours as assigned, on-call.

Purpose of Position:

The Client Services Worker provides direct support, practical assistance and crisis response to shelter clients and their children during daily and evening operations. Staff support shelter routines, client activities and implementation of existing support plans, working collaboratively with the Case Management and Operations Coordinator and the rest of the shelter team.

Duties and Responsibilities:

Client safety and support

• Provide respectful, trauma informed and culturally safe support that protects client dignity, choice, privacy and confidentiality.
• Respond to emerging needs, conflict, urgent health concerns and emergencies using approved shelter procedures, de-escalation skills and emergency services as appropriate.
• Complete required client wellness, environmental, safety and security checks; document and promptly report concerns in accordance with shelter policies.
• Maintain professional boundaries and promptly report child protection and other significant safety concerns using established reporting pathways.
• Complete and submit required documentation which includes but is not limited to intakes, checklists and records every shift in accordance with shelter policies.
• Use all programs associated with data keeping and protect client confidentiality in accordance with shelter policies.

Day, Afternoon and Overnight Shift Responsibilities

(Allocated Shift Duties with designated shift duties provided)

• Support client engagement, daily routines, children and family activities, preparation for appointments, meal planning, cooking, baking, food preparation, household activities and evening transitions, as appropriate to the shift.
• Encourage clients to participate in daily living activities, including meal preparation, cooking, baking, cleaning, laundry, organizing personal spaces and maintaining a safe, welcoming and supportive shelter environment.
• Assist clients with practical steps outlined in their individual plans, while supporting the Shelter Manager and Case Management and Operations Coordinator as requested. Housing navigation, advocacy, external appointments and primary case coordination remain the responsibility of the Case Management and Case Manager & Operations Coordinator.
• Support daily shelter operations, including maintaining clean and organized common areas, monitoring supplies, preparing meals and snacks, completing household duties and ensuring the shelter is ready for clients and incoming staff.
• Overnight shifts are awake shifts. All overnight staff are required to remain awake, alert and actively engaged in their responsibilities throughout their entire scheduled shift. Duties include client support, safety monitoring, responding to client and child needs, completing required documentation, cleaning and organizing common areas, laundry, meal and breakfast preparation, baking and preparing the shelter for morning routines.
• Work collaboratively with shift partners and incoming staff to ensure consistent service delivery throughout the day, afternoon and overnight shifts. Participate in shift handovers, communicate client needs and concerns, and complete assigned responsibilities before the end of each shift.
• Remain onsite during assigned paid breaks, coordinate breaks with the shift partner and remain available to respond to emergencies in accordance with shelter procedures.
• Demonstrate flexibility, initiative and a team focused approach by assisting with daily shelter responsibilities and supporting coworkers as operational needs arise.

All positions, whether day, afternoon or overnight, share responsibility for maintaining a safe, welcoming, clean and supportive environment for women and children. Responsibilities will vary according to shift needs, but all staff are expected to contribute to the daily operation of the shelter.

Shelter operations and practical assistance

• Support clients with daily routines, meals, shared space expectations, household tasks, supplies and access to shelter resources.
• Share cleaning, laundry, restocking, kitchen duties and general housekeeping tasks equitably with other frontline workers; no frontline shift has an automatic supervisory role over another.
• Complete accurate shift notes, incident reports, checklists and records on time; follow privacy and information management requirements.
• Ensure clear and timely handover and report matters requiring follow up to the Case Management and Operations Coordinator or Shelter Manager.

Teamwork and professional conduct

• Work as a reliable and cooperative team member, share information respectfully, communicate openly and offer assistance to colleagues when the operational needs of the shelter require it.
• Contribute to a respectful workplace by accepting feedback, resolving concerns professionally and avoiding gossip, exclusion, intimidation or misuse of informal authority.
• Follow assigned shift responsibilities and management direction. Frontline staff work as peers, with common core duties and shared accountability; this role does not directly supervise other employees.
• Attend team meetings, participate in continuous improvement and maintain a consistent, client centred approach across all shifts.

Training, orientation and shadow shifts

• Complete the required TteS onboarding and shelter orientation process, including review of policies, safety procedures, documentation and client support expectations.
• Participate in mandatory supervised shadow shifts and demonstrate readiness before being assigned independent duties; the required number and timing of shadow shifts will be set by the Shelter Manager.
• Attend and successfully complete required training, refreshers, drills and professional development, including applicable first aid, crisis response, trauma informed practice, cultural safety and confidentiality training.
• Participate in additional shadowing, coaching or training when procedures change or when identified as necessary for safe and consistent service.

Financial Responsibility:

Limited responsibility for accurate handling, recording and reconciliation of approved client funds, receipts and minor operational expenses in accordance with TteS financial procedures. No independent budget approval authority.

Supervision or Training Duties:

This position does not supervise staff. Employees are expected to support a collaborative workplace and participate in onboarding, shadow shifts, coaching and training as directed by the Shelter Manager.

Special Requirements:

The position may be scheduled on day and afternoon shifts, including weekends and statutory holidays.

Employees must follow approved safety and staffing procedures during onsite paid breaks.

This position is an essential service as it relates to TteS policies.

Professional Certification, Education and Experience:

• Diploma in Social Work, Community Services, Human Services, or other related fields.
• Education, experience, or a combined background in social services and or community support, shelters or a comparable field will be considered
• 2 years experience supporting women, children and people in crisis; strong communication, teamwork, sound judgment and conflict resolution skills.
• Ability to maintain confidential records, document accurately, use office and safety equipment and apply culturally respectful and trauma informed approaches.
• Acceptable Criminal Record Check including vulnerable sectors.
• Certifications such as First Aid/CPR; FoodSafe and other training as required by TteS.
• A valid driver’s licence when required for assigned duties.

Skills and Abilities:

• Clear communication, teamwork and respectful conflict resolution.
• Sound judgement, initiative, crisis intervention and de-escalation skills.
• Accurate and confidential record keeping; cultural humility and professional boundaries.
• Ability to meet the responsibilities of the assigned shift and complete mandatory onboarding, shadow shifts and ongoing training.

An equivalent combination of education, training, lived experience, cultural knowledge, and professional experience may be considered

Benefits (Full-Time roles only):

• Extended health, dental, and vision
• 7.6% Registered Pension Plan (RPP) matching and Life insurance

HOURS OF WORK: 8-hours. Non-normal shifts may be required.

PAY GRADE: Starting at $25.98 – 30.06 depending on education & experience.