Clinic Manager

Entity: WELL Clinic Networks

Position: Clinic Manager

Type: Full-Time

Location: Vancouver, BC

Hourly Range: $25-$32

Shifts: Monday to Friday 8:00 AM – 4:00 PM, Weekends may be required.

Company Overview:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, botox procedures, and women’s health services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca

Position Overview:

We are looking for a highly capable and motivated Clinic Manager who combines leadership and operational management with front-line administrative support. This role is ideal for someone who is ready to take on broader responsibilities, including managing clinic performance, leading a team, and ensuring a high standard of care and service delivery.

What you will be doing:

Clinic Management

• Oversee daily clinic operations, patient flow, and staff coordination.
• Lead, coach, and support MOAs and clinical staff; ensure cross-training and team engagement.
• Monitor and manage clinic finances, including staffing ratios, expenses, and supply inventory.
• Achieve financial targets (e.g., EBITDA, staffing %) and operational KPIs (e.g., online booking %, check-in rates).
• Implement and uphold WELL policies, compliance standards, and College regulations.
• Ensure a clean, welcoming, and safe clinic environment.

Administrative (MOA) Duties

• Answer phones, greet patients, schedule appointments, manage referrals, and complete billing.
• Maintain patient confidentiality and manage EMR systems (Oscar).
• Support accurate and timely submission of OHIP and private billing.

You Have:

• Previous experience in a clinical and/or management role in a healthcare setting.
• Strong leadership, problem-solving, and interpersonal skills.
• Comfort with EMRs (especially OSCAR), Microsoft Office (Outlook, Excel, Teams).
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Flexibility to adapt to changing priorities and patient volumes.
• A passion for building great teams and creating a positive, inclusive clinic culture.

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annualSustainability Impact Report.

Want Read more about us: https://stories.well.company/