Field Service Technician

POSITION TITLE: Field Service Technician

LOCATION: Thompson, MB

MacLean Engineering is looking for a skilled and experienced field service technician e to join our growing aftermarket warehouse team in Val-d'Or, Québec. This is a great opportunity to be part of a growing team, supplying aftermarket parts for heavy mobile mining equipment to various customers internationally, and to our other Ontario manufacturing plants. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment, this position is for you!

About the Position:

The field service technician is responsible for providing on-site support for the customer's MEMCO equipment fleet. He or she ensures that MEMCO customers receive technical expertise and support, and reports to MEMCO's engineering group on equipment performance.

• Analyze structural, mechanical, electrical, or hydraulic system failures and determine the cause of the problem
• Perform short- and long-term corrective actions necessary to correct and prevent recurrence of the failure
• Perform disassembly, reassembly, commissioning/testing, and troubleshooting of MEMCO equipment at customer sites or MEMCO facilities, as required
• Perform scheduled tasks in a timely and professional manner according to the instructions of the immediate supervisor
• Timely execute large-scale projects assigned by the service manager, including but not limited to preparing technical reports and presentations, equipment audit presentations and repair cost estimates, and others
• Develop professional working relationships with key customer personnel and communicate any changes in customer organization or policy to the service manager
• Identify potential business opportunities and communicate them to the appropriate MEMCO team (sales, engineering, and others)
• Strict adherence to all MacLean Engineering and client health and safety policies for mining and non-mining sites, as well as other policies.

Experience:

• Minimum 3 years hands-on experience as Journey Person, preferably on heavy mobile equipment
• Proficiency reading and interpreting mechanical blueprints, hydraulic assembly drawings and electrical wiring
• Harness and control system schematics
• Strong interpersonal and customer service skills
• Ability to be flexible and open to new methods, processes and technologies
• Ability to work independently or within a team under minimal supervision
• Possess strong organizational and communication skills with the ability to multitask and prioritize effectively
• Conflict management and problem solving skills
• Effectively communicate at a multi-disciplinary level with Engineering, Purchasing and Marketing staff
• Proven leadership skills
• Proficiency in Microsoft Office products
• Possess a valid driver’s license and clean driving abstract
• Willing to work overtime, off-shift and weekends (i.e. respond to after-hour customer calls) if and when required
• Willing and able to travel domestically and/or internationally for extended durations if required (valid passport will eventually be required)
• Must possess and maintain an explosives permit
• Bilingual (French and English)

Education:

• Certificate of qualification as a construction equipment operator or other relevant certification and experience for the position
• Modular training for mining workers, modules 1, 2, 3, 4, 5, and 7. May be completed during employment.

About Us:

Founded in 1973 in Ontario, Canada, MacLean Engineering is the world’s largest Canadian-based manufacturer of underground mining equipment. While continuing to expand both our product range and global footprint, we remain privately owned and committed to the founder’s original design principles: safety, productivity, and enduring quality. Our company delivers mobile equipment solutions for both underground and surface mining, supported by unit-of-one manufacturing expertise and a global service network.

Driven by a strong commitment to safety, productivity, and customer support, MacLean serves mining operations worldwide through branches in Canada, the United States, Mexico, Peru, South Africa, and Australia. We operate five manufacturing facilities located in Collingwood, Owen Sound, Barrie, North Bay, and Mexico, along with sales and service offices in Sudbury and Val-d'Or, QC. We employ over 1,000 people across six countries and four continents. The next chapters of MacLean’s mining innovation story are being written within the broad themes of electrification, automation, and digitalization of the global mining industry.

Our skilled tradespeople work in a safety‑first environment to build high‑quality components and equipment for the underground mining, municipal, environmental, and industrial sectors. Join MacLean and contribute to a legacy defined by innovation, craftsmanship, and meaningful impact.

We offer competitive wages and benefits including:

• 3 weeks vacation annually
• Paid sick and family emergency time
• Paid overtime after 40 hours worked
• Free coffee!
• Flexible Group benefits Package (Once probationary period is completed)
• Employee and family assistance program
• Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
• Annual employee bonus
• $250 annual safety shoe allowance
• $200 biennual prescription safety glasses allowance
• Company paid uniforms
• Employee appreciation days, raffles/draws, BBQ's and much more

If you are interested in being a part of an established and growing Canadian Company, we want to hear from you!

Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.

We thank all applicants in advance for their application and interest in MacLean Engineering & Marketing Co Limited. However only those candidates selected for an interview will be contacted.

MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Charter of Human Rights and Freedoms (Québec) and the Act to secure handicapped persons in the exercise of their rights with a view to achieving social, school and workplace integration (R.S.Q., c. E-20.1).

MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.