Publié il y a 50 mois
IT Helpdesk Technician (Evening Shift)
@ ICON Creative Studio
Vancouver, Colombie-Britannique
En bref
ICON Creative Studio is hiring a full-time IT Helpdesk Technician for an evening shift from 1 PM to 10 PM at its Gastown studio in Vancouver. The role supports staff on software and hardware, manages the network and render farm, and handles priority render requests after hours. The posting states a minimum wage set under a collective agreement.
Responsabilités :
- Provide help-desk and technical support for software and hardware
- Troubleshoot network, system and render farm issues and outages
- Set up accounts, permissions, imaging and workstations
- Document solutions in tickets and the wiki
- Handle priority render farm requests after hours
Résumé des exigences :
- Help-desk and workstation troubleshooting experience
- Active Directory, DNS, DHCP and GPO experience
- Computer imaging and cloud-hosted email experience
- Ability to learn quickly
- PowerShell, Deadline and Linux experience an asset
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2022-10-12
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | TI |
| Heures par semaine | 40 (estimé) |
| Horaire | soir |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
ICON Creative Studio
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Known for our quality, efficiency and timely deliveries, ICON has partnered alongside distributors, broadcasters and streaming platforms around the world to help create, realize and produce noteworthy content. ICON operates from a holistic philosophy that leverages individual skill sets to maximize production efficiency on the floor while maintaining an optimal balance of creativity and quality on screen.
- Abonnés LinkedIn
- 79 678
- Personnes associées sur LinkedIn
- 961
- Bureaux déclarés
- 341 Water Street, Vancouver, British Columbia V6B1B8, CA
- Catégories d’activité
- Digital Entertainment
- Animation
- Advertising
- Video
- Autres noms enregistrés
- ICON Creative Studio
- Spécialités
- CG Animated Series
- CG Animated Features
- Live-Action Hybrid Animated Series and Features
- and Commercials
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Known for our quality, efficiency and timely deliveries, ICON has partnered alongside distributors, broadcasters and streaming platforms around the world to help create, realize and produce noteworthy content. ICON operates from a holistic philosophy that leverages individual skill sets to maximize production efficiency on the floor while maintaining an optimal balance of creativity and quality on screen.
| Champ | Valeur |
|---|---|
| Secteur | Animation and Post-production |
| Taille | 1,001-5,000 employees |
| Siège social | Vancouver, British Columbia |
| Type d’organisation | Privately Held |
| Fondée en | 2013 |
| Spécialités | CG Animated SeriesCG Animated FeaturesLive-Action Hybrid Animated Series and Featuresand Commercials |
| Offres sur Jobsy | 30 |
| Voir la page |
Company Overview
ICON Creative Studio is Canada’s largest independently owned animation entertainment company, located in the historic Gastown district of Vancouver, BC. Our talented team includes specialists across the entire animation pipeline, working alongside creative and management professionals to deliver outstanding animated content.
Known for our commitment to quality, efficiency, and timely deliveries, ICON has partnered with distributors, broadcasters, and leading streaming platforms worldwide to create and produce noteworthy, impactful projects.
We operate from a holistic philosophy, leveraging the unique skill sets of our team members to maximize production efficiency while maintaining an optimal balance of creativity and quality on-screen.
Why Work at ICON?
- Collaborate on top-tier feature and episodic CG franchises for major streaming platforms, including Netflix, Disney+, Apple TV+, Amazon, Peacock, and Paramount+.
- Be part of a diverse team of artists from around the globe who have joined us here in British Columbia.
- Work with the latest tools and software, ensuring you're always equipped to do your best work.
- Be part of a studio that upholds a premium standard of quality across all productions, putting every resource into what’s on-screen.
- Enjoy flexibility, autonomy, and a supportive workplace culture.
- Access direct deposit and a generous benefits package.
- Grow with us through continuous learning opportunities, mentorship, and empowering you to achieve your professional goals.
- We offer a competitive total rewards package that includes comprehensive extended health, dental, vision, prescription drug, and paramedical coverage, and access to mental health and wellness resources. Employees also enjoy a pet-friendly studio, an onsite gym, and regular social events that bring teams together both virtually and in person.
*This is an in studio position with night shift hours from 1PM to 10PM *
IT Helpdesk Technician – Evening – 1 PM to 10 PM
Job Description:
Provide support and technical assistance to users with requests or issues they face on software and hardware.
Troubleshooting problems through diagnostic tests and remote access to their computers. Maintain, upgrade,
and manage software, hardware, networks and render farm. Diagnose and resolve problems quickly.
Proactively diagnose issues and find way to increase efficiency with scripting and automation. Communicate
with a variety of interdisciplinary teams and users. Handle priority requests for the render farm after hours.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Job Duties:
- Providing technical assistance on issues and requests
- Communicating via chat, email, and tickets
- Documenting progress and solutions in tickets and the wiki
- Resolving problems with networks and other computer systems
- Troubleshoot issues and outages
- Diagnosing hardware and software errors
- Install and configure software and hardware
- Set up accounts and permissions
- Set up, Image, and move workstations
- Handle render farm requests
Skills:
- Troubleshooting/problem-solving skills
- Ability to learn quickly
- Help-Desk Support
- Workstation hardware troubleshooting
- Active Directory, DNS, DHCP, and GPO experience
- Computer Imaging
- Cloud hosted email
Nice to have:
- PowerShell Scripting
- Thinkbox Deadline Render Farm Management
- Basic Linux experience
- Experience troubleshooting software used in the 3D content creation industry.
- Ex. Adobe Creative Cloud suite, Autodesk products, Nuke, etc.
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In accordance with British Columbia's pay transparency legislation, the wage displayed reflects the minimum rate established under ICON's collective agreement. Additional compensation may be considered based on experience, qualifications, and project needs, where permitted by the collective agreement.
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ICON Creative Studio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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