Resident Experience Lead (Full Time)

THE OPPORTUNITY

The Resident Experience Lead will provide hands-on leadership in support of the Clinical Managers by facilitating communication between staff and management, supporting frontline staff and providing daily clinical oversight.

THE ROLE

Key Accountabilities

Clinical Supervision

• Provides quality clinical care expected of a standard Registered Nurse or Licensed Practical Nurse.
• Responsible for the daily supervision of Care staff, assignment of duties, and staff support.
• Ensures adherence to care plans during shifts, and may participate in direct resident care if required.
• Screens potential new admissions, facilitates the pre-admission process, and supports the admission, discharge, and transfer of residents.
• Monitors new treatments and new orders written for residents with complex care.
• Participates in care planning discussions during team meetings and resident care conferences.

Administration

• Maintains a working knowledge of departmental standards, policies and procedures. Ensures compliance with policies and procedures.
• Ensures timely and accurate documentation of resident care.
• Addresses resident/ family concerns in a timely manner to ensure satisfaction, reporting to the Manager as appropriate.
• Facilitates decisions during emergencies and different code situations.
• Participates on committees, CQI projects, and other assigned activities.
• Respects and maintains the privacy and confidentiality of residents and staff.

Leadership

• Demonstrates, promotes and advocates the Wing Kei vision, mission and core values.
• Coaches and mentors team members in incidental learning.
• Assists in the orientation of new staff and staff development activities.
• Serves as a liaison among nurses, physicians, resident/ families and other departments.
• Engages families/residents, staff and interdisciplinary teams in promoting collaboration and teamwork.
• Manages conflicts and demonstrates professionalism and effective communication.
• Leads an effective team, encouraging positive, professional behaviors of staff while at work.

THE INDIVIDUAL WHO WILL SUCCEED

• Is aligned with Wing Kei’s vision and mission to continue to deliver excellence in senior care.
• Is a Registered Nurse or Licensed Practical Nurse with current CRNA/CLPNA registration.
• Has 3 years of experience in continuing care.
• Holds a current CPR (BCLS) certificate.
• Exhibits strong leadership skills that are aligned with Wing Kei values.
• Able to quickly and accurately assess residents’ conditions.
• Able to efficiently handle emergencies and remain calm in stressful situations.
• Possesses a caring and sympathetic manner.
• Has excellent organization skills with a strong attention to detail.
• Possesses effective verbal and non-verbal communication skills to work effectively in a multidisciplinary team environment.
• The ability to communicate in Chinese would be an asset.

WORK HOURS: 8 hours a day; 5 days a week. Will be required to join the on-call rotation, which includes evenings and weekends.