Service Center Operation Manager

Ensuring Chart’s Success…

Howden, a Chart Industries Company is a global engineering business who focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden’s core focus is on providing quality solutions for air and gas handling and have over a century of experience in doing so. Howden North America has acquired Compressor Products International (CPI) Service Centers in Canada & USA, and they are now named, CPI by Howden, part of Chart Industries.

Throughout the world, our customers count on us for service and solutions that keep their compressors, lubrication systems, and business running. With our thorough knowledge of compressor operation and extensive field experience gained from years of collaboration with compressor manufacturers and users, we are proud to help drive growth in the markets we serve.

Howden Canada - CPI Edmonton is currently seeking a Service Center Operations Manager to join our local team.

What Will You Do?

The main responsibilities will be to oversees the daily planning, implementation and maintenance of the manufacturing equipment and service activities on-site to meet customers and business expectations. You will ensure the effective use of matierials, equipment and personnel in producing quality products at minimum costs. And you will be responsible for the deplyment of the continuous improvement culture at the organization to deliver on customr and business demands.

Your Day To Day Activities Will Be...

• Ensure a health and safety environment at the Service Center (entire site) by working intensively with the team to implement Howden HSE procedures and standards.
• Responsible for the deployment of the continuous improvement culture at the organization to deliver on customer and business demands.
• Oversee the daily management of the rebuild and manufacturing projects to meet internal and external customer specifications and Aftermarket requirements.
• Responsible for Proposals related to the Service Center including parts and rebuilds making sure they are delivered on time to the customers as well as contains the required scope of supply.
• Responsible for supporting business development opportunities into new markets that match business objectives.
• Ensure that appropriate reporting, financial, operational controls and KPI’s are in place to measure and protect business interests and to provide notice of the need for redirection.
• Effectively communicates with staff and upholds compliance on overall company policies, procedures, business issues and other relevant information.
• Maintains effective communication with Aftermarket team regarding project deliverables and issues, customer requirements, specifications, and product development.
• Act as contractual “middleman” between company associates and customers, ensuring timely review and approval / reconciliation of variations.
• Manage inventory to meet anticipated ordering needs of customers; and meet inventory level adjustment requirements as directed.
• Actively develop talent within your department and work directly with HR on employee relations.

Your Physical Work Environment Will Require…

your presence on site is require.

Day shift operations

Your Experience Should Be...

• Bachelor's degree in business, engineering or equivalent experience
• 5 years of management experience in a business, manufacturing, and/or assembly environment.
• Experience as a plant manager with P&L responsibility.

• Hands on experience implementing continuous improvement processes.
• Knowledge of manufacturing performance indicators such as productivityefficiency
• Understanding of manufacturing operations including production principles (capacity planning
• and plant loading), inventory management, quality systems, and purchasing functions.
• Basic understanding of financial principles.

Desirable competencies:

• Hands on experience implementing continuous improvement processes.
• Knowledge of manufacturing performance indicators such as productivityefficiency
• Understanding of manufacturing operations including production principles (capacity planning
• and plant loading), inventory management, quality systems, and purchasing functions.
• Basic understanding of financial principles.
• Ability to create and maintain strong working relationships with employees.
• Strong interpersonal skills – active listener, clear and concise communicator (both oral and
• written).
• Motivational leader and effective manager.
• Ability to organize and manage multiple projects and people simultaneously.
• Knowledge of ERP/MRP systems.

Our Benefits Package...

We offer…

• Day shift schedule (Monday to Friday; 40 hours per week)
• Competitive compensation
• Comprehensive group insurance plan including medical, dental, and vision care, health account, and other benefits
• Retirement savings plan with company contribution

• Eligibility for annual leave begins upon hire