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Technical Machine Specialist - Customer Spport - Agriculture

@ Brandt in Canada

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Regina, Saskatchewan

Temps plein
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SIGNAUX

En bref

Brandt is hiring a Technical Machine Specialist for agriculture in its Customer Support Center in Regina. The role supports dealer service teams by managing technical assistance requests and helping solve machine problems to reduce downtime and costs.

Responsabilités :

  • Manage technical assistance requests using CCMS software
  • Investigate machine problems using dashboards and external sources
  • Coordinate cases between technicians and John Deere factory support
  • Maintain and build the technical solution database
  • Identify technical training needs with service managers

Résumé des exigences :

  • Knowledge of machine systems and diagnostics
  • Experience with case management software such as CCMS
  • Ability to communicate with service teams and factory support
  • Commitment to up-to-date technical knowledge

Outils et compétences

CCMSMachine DashboardExpert Alert
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-05-31
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-23

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

DomaineService à la clientèle
Heures par semaine40 (estimé)
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Brandt in Canada

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Description

Brandt is currently seeking a Technical Machine Specialist - Agriculture in our Customer Support Center in Regina. Establishes a knowledge center within the dealer organization to improve product resolution cycle times. Enables improved communication, sharing of best practices among all servicing locations. Works with the Service Managers/Service Advisors to help solve problems. Helps to improve Technician's diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into machine problems using CCMS, Machine Dashboard and Expert Alert information, external information sources, previous experiences and knowledge of machine systems. Duties & Responsibilities Responsibilities of a Technical Machine Specialist (TMS or TC) are, but not limited to the following: Manage technical assistance requests from Brandt Service teams using Case Contact Management System (CCMS) software. Ensures all necessary information is documented within the CCMS case prior to submission to John Deere Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed. Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution Assists in identifying technical training needs or gaps by communicating with location Service Mangers / Service Advisors Maintains up to date technical knowledge and creates and maintains the technical solution database

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