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Publié il y a 12 jours

Administrative Support IV - Technology and Innovation, Health Link

@ Primary Care Alberta

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Calgary, Alberta

Temps plein3+ ans d’expérience
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En bref

Primary Care Alberta posted an Administrative Support IV role in Technology and Innovation for its Health Link program, based at Southport Tower. The work covers technology support, ticket escalation, user access and provisioning, and process documentation for a healthcare contact centre. The posting is closed, with a posting end date of 06-NOV-2026, and the pay band is $28.49 to $34.62 per hour on a full-time days schedule with weekends off.

Responsabilités :

  • Provide first-line technology support and escalation
  • Manage onboarding, offboarding and user access
  • Create process documentation, flowcharts and job aids
  • Support application and UAT testing

Résumé des exigences :

  • Some post-secondary education required
  • Three years recent contact-centre or service desk experience
  • Experience with ServiceNow/IMS or comparable ticketing
  • Intermediate Microsoft Excel skills

Outils et compétences

ServiceNowIMSMicrosoft ExcelGenesys CloudConnect CareSharePoint OnlineMicrosoft 365
Source et dates

Type de source non vérifié · selectminds

Date publiée par l’employeur
2026-10-30
Première détection par notre source
2026-10-31
Mise à jour du dossier source
2026-11-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineAdministration
Expérience3 an(s) et plus
Heures par semaine38.75
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationCollégial (DEC) (exigé)
Domaines d’étudesinformation technology, information management, business administration

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Primary Care Alberta

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Primary Care Alberta is the place where health care begins.

Description complète de l’entreprise

Primary Care Alberta is the place where health care begins. We make it easier for you to access day-to-day health services throughout every stage of life and in every corner of the province.

Personnes associées sur LinkedIn
475
Autres noms enregistrés
  • Primary Care Alberta
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

Primary Care Alberta is the place where health care begins. We make it easier for you to access day-to-day health services throughout every stage of life and in every corner of the province.

ChampValeur
SecteurHospitals and Health Care
Taille1,001-5,000 employees
Type d’organisationGovernment Agency
Offres sur Jobsy162
LinkedInVoir la page
Description
Thanks for your interest in the Administrative Support IV - Technology and Innovation, Health Link position. Unfortunately this position has been closed but you can search our 190 open jobs by clicking here.

  • Classification:
    • Administrative Support IV
  • Union:
    • AUPE GSS
  • Unit and Program:
    • Health Link
  • Primary Location:
    • Southport Tower
  • Location Details:
    • As Per Location
  • Multi-Site:
    • Not Applicable
  • FTE:
    •  1.00
  • Posting End Date:
    • 06-NOV-2026
  • Employee Class:
    • Regular Full Time
  • Date Available:
    • 16-NOV-2026
  • Hours per Shift:
    • 7.75
  • Length of Shift in weeks:
    • 2
  • Shifts per cycle:
    • 10
  • Shift Pattern:
    • Days
  • Days Off:
    • Saturday/Sunday
  • Minimum Salary:
    •  $28.49
  • Maximum Salary:
    •  $34.62
  • Vehicle Requirement:
    • Not Applicable
Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Minimum three years of recent experience within the last five years in a contact-centre, service desk or technology-enabled operational support environment, including at least one year supporting enterprise applications or contact-centre technologies in a technology support capacity. Demonstrated experience with first-line technology support and escalation; onboarding, offboarding, user access and provisioning; ServiceNow/IMS or a comparable ticketing system; and application or User Acceptance Testing. Intermediate Microsoft Excel skills, including formulas, lookups, sorting/filtering and data validation. Ability to create process documentation, flowcharts and job aids. Strong communication, judgment, attention to detail and ability to independently manage competing priorities while maintaining confidentiality.

Preferred Qualifications:

Training or coursework in information technology, information management, business administration or a related field. Experience with Genesys Cloud, Connect Care, ServiceNow/IMS, SharePoint Online or Microsoft 365 in a healthcare contact-centre or technology-support environment. Experience supporting endpoint, headset/audio, telephony, virtual-care, workflow improvement, automation or system implementation is an asset. Knowledge of the Alberta health system is preferred.

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