AI Operations Lead

Andgo builds workforce management software for organizations where staffing is operational and time-critical. Our customers are health systems and other shift-based organizations filling shifts under pressure, and we’re investing in the next generation of Andgo as an AI-first platform.

About the Opportunity

Andgo Systems is seeking an AI Operations Lead to help make every team at Andgo more productive with AI. Reporting to our head of Finance and working closely with other leads and individual contributors across departments, this role runs Andgo's AI Operations program while leading an AI Operations Specialist who owns the technical implementation of AI agents and tools. In practice that means enabling adoption in every department, owning the scorecard and the AI tool budget, and working with the Specialist to deliver tools that do useful work for the business. The program follows Andgo's AI-led Operating Framework which focuses on enabling outcomes with AI, not simply completing tasks.

What you'll be doing

• Running Andgo's AI Operations program across departments, helping others get work done with AI.
• Building the internal AI representative network to enable champions in each department.
• Defining and owning the AI operations scorecard.
• Managing AI use case requests, vendor approvals, renewals and relationships.
• Working with our finance team to maintain and control the AI tool budget.
• Leading and managing the AI Operations Specialist, and guiding the growth of this team over time.

The Ideal Candidate

• Post-secondary education in business, computer science, or a related field, or equivalent experience.
• Track record in AI operations and enablement: AI tools and agents you built or setup, in daily use by yourself and others.
• 5+ years running change, enablement, or operations programs in a B2B SaaS company, with at least one company-wide behaviour change you can point to.
• Experience owning a budget and reporting spend against it.
• An excellent communicator who can explain technical ideas to non-technical colleagues.
• Experience leading and managing a team of individual contributors.
• Desire and willingness to contribute to the Andgo culture and company core values.

Bonus Points for experience in these areas

• Redesigning process around outcomes before automating it, separating the tasks being completed from the goals of the process.
• Working within SOC 2 or similarly regulated environments.
• Managing AI or SaaS vendors: evaluations, contracts, renewals, and consolidating overlapping tools.
• Building a scorecard used to make real decisions.
• EOS or a similar operating system: accountability charts, scorecards, and quarterly rocks.

What we offer

• Health and dental coverage, plus an annual flex spending account.
• $1,500 a year for professional development.
• $1,000 home office setup.
• 4 weeks' vacation, 12 statutory holidays and 2 flex days.
• Remote-Friendly: Work from anywhere in Canada.
• Flexible Hours: Flexible working hours to suit your lifestyle.
• Great Team: Collaborative and supportive team members.

About Us

Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time.

As a team we work best when we work closely together, and when ideas can be exchanged openly and honestly. We want our team to understand the “why” of the work they’re doing, and how it fits into the overall picture of Andgo as a product and business.

Andgo Culture

The culture at Andgo Systems is by D.E.S.I.G.N.

• Does the right thing. We are intentional in determining the right course of action. We do what’s right, not what’s easy, even when no one is looking.
• Exhibits a growth mindset. Andgo is a growth company. We invest in ourselves and seek knowledge to achieve this growth. What got us here is not going to get us there.
• Shows authentic self. We bring our whole selves to work. We have fun, support each other, and contribute positively to our shared culture. We are curious, not judgemental.
• Innovate & iterate. We thoughtfully experiment and push the boundary, knowing that even when we ‘fail’ it moves us forward.
• Good people help first. We add value to every interaction. We have a service-first mentality, whether it’s helping a co-worker or a customer. We listen empathetically.
• No ego. We give and receive feedback openly and honestly. We understand feedback is an important process of improvement and we are willing to change our views when presented with new information.

These shared core values are how we hire, review, reward, and recognize our team, so it’s important that you share these values in order to be a part of the Andgo team.