AR Clerk

About Us

Founded in 1985, CTG is a major importer and distributor of consumer products for customers in the retail industry across North America. CTG’s mission is to supply quality branded products at competitive prices. Our innovative and high perceived value packaging has strong consumer appeal that helps generate high turnover for our retail trade customers. Our corporate name reflects our focus on developing exceptional brand identities that represent the best value to consumers.

CTG’s great instincts for value and quality have resulted in an exceptionally strong presence in the consumer products market. Our full range of categories now includes giftware, home décor, novelties, kitchenware, housewares, stationery, candles & candle holders, health & beauty, hair accessories, household products, toys, electronic accessories, seasonal products and more. We design, import, manufacture and distribute over 13,000 active items. With a wide selection of comprehensive programs and more than 45 proprietary brands, we provide a true one-stop product solution for our valued customers with unequaled variety and depth.

Giftcraft 2025 Inc. (www.giftcraft.com) is a newly revitalized consumer lifestyle company, building upon the legacy of Giftcraft’s decades-long reputation in the North American market. Now operating under the new ownership of CTG, Giftcraft 2025 Inc. is entering an exciting new chapter—one that blends heritage with transformation.

Our mission is not only to continue delivering award-winning giftware, home décor, wellness, fashion, and seasonal products—but also to rebirth the Giftcraft brand with renewed energy, innovation, and purpose. This new beginning represents a bold opportunity to reshape the company’s future while honoring its past.

We are seeking passionate, driven individuals who are eager to build something extraordinary from the ground up—together. If you are excited by the idea of helping lead a turnaround story and being part of a growing, purpose-led organization, we invite you to join us on the journey to build the new Giftcraft.

For more information, visit: www.ctgbrands.com

Key Responsibilities

Accounts Receivable Management

• Perform daily accounts receivable activities, ensuring accurate and timely processing of customer transactions.
• Monitor outstanding accounts receivable balances and maintain accurate customer account records.
• Review AR aging reports regularly and follow up on overdue balances.
• Investigate and resolve billing discrepancies, pricing issues, and customer account inquiries.
• Maintain organized and up-to-date customer files, payment records, and supporting documentation.

Collections and Credit Control

• Conduct regular follow-ups with customers regarding outstanding invoices and overdue payments through phone calls and email.
• Communicate professionally with customers to encourage timely payments while maintaining positive business relationships.
• Monitor customer payment trends and identify potential collection risks.
• Follow up on outstanding payment commitments and escalate delinquent accounts when necessary.
• Investigate reasons for overdue payments, including billing disputes, missing documentation, and payment processing delays.

Cash Application and Payment Processing

• Receive, review, and process customer payments, including wire transfers, cheques, credit cards, EFT, and other payment methods.
• Accurately apply cash receipts to the appropriate customer accounts and outstanding invoices.
• Investigate unidentified, unapplied, and short-paid cash receipts and ensure timely resolution.
• Reconcile daily bank deposits and payment records against the accounts receivable subledger.

Account Reconciliation and Dispute Resolution

• Perform regular customer account reconciliations to ensure balances are accurate and complete.
• Investigate and resolve discrepancies between customer statements and internal AR records.
• Respond to customer inquiries regarding invoices, payments, credits, and outstanding balances.
• Research and resolve invoice disputes, including pricing discrepancies, duplicate billings, missing purchase orders, and incorrect charges.
• Coordinate with Sales, Operations, Customer Service, and other departments to resolve billing and collection issues.
• Prepare supporting documentation for account adjustments and reconciliation entries.
• Assist with the reconciliation of high-value, complex, and high-risk customer accounts.

Qualifications and Requirements

• Diploma or Bachelor's degree in Accounting, Finance, Business Administration, or an equivalent combination of education and experience.
• 2–3 years of experience in Accounts Receivable, Collections, or general accounting.
• Experience with ERP or accounting systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar platforms.
• Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, and data analysis.
• Excellent written and verbal communication skills.
• Strong customer service and relationship management abilities.
• High attention to detail, accuracy, and organizational skills.
• Ability to work independently as well as collaboratively within a team environment.

Benefits:

• Company events
• Extended health care
• Dental care
• Vision care
  
• Employee assistance program
• On-site parking
• Paid time off
• Tuition reimbursement

Supplemental pay types:

• Bonus pay