Associate Knowledge Manager

Job Description

Thomson Reuters provides intelligent information and solutions for law firms, corporations, government agencies, tax, audit, and accounting firms, and academic institutions. The Procurement and Proposal Management (PPM) team is an integrated shared service organization that coordinates proposal responses to formal government and corporate solicitations (RFPs, RFIs, RFQs, collectively RFXs) for the U.S. and U.K. markets, and responds to customer inquiries such as forms, certifications, and disclosures. The work is collaborative, flexible, fast-paced, and deadline-driven.

As an Associate Knowledge Manager, you will help maintain a comprehensive, accurate knowledge base that serves our growing organization and centralized RFX processes. In partnership with product managers, solutions consultants, and subject matter experts (SMEs), you will create and maintain reusable proposal content and tools, apply AI tools under expert editorial oversight, and support special procurement projects. This role is essential to mitigating risk for Thomson Reuters and maintaining proposal excellence, compliance, and sustainable team capacity.

Key Responsibilities

Repository management

• Maintain and expand an electronic content repository for designated products (e.g., product descriptions, Q&A pairs) used for RFXs, forms, and customer inquiries.
• Monitor product roadmaps and enhancement announcements to identify new content for the repository.
• Respond to content and feedback submissions from proposal team members. Edit, tag, and index submissions with related or new terms.
• Provide quality assurance for AI-assisted content, ensuring consistent tone, voice, and messaging. Balance AI assistance with human editorial judgment to protect brand integrity, regulatory compliance, and professional standards.
• Organize and index the repository so proposal team members can use it efficiently.
• Regularly review and optimize content by removing duplicates, improving messaging clarity, and refining formatting.
• Write, format, and proof content to meet approved brand and style guidelines, and ensure it integrates easily into proposal templates.
• Use the repository to help answer customer and internal inquiries and basic formal and informal solicitations with consistent, accurate responses.

New product integration

• Contribute to all phases of new-product integration under the standard onboarding plan.
• Work with proposal team members and SMEs to expand the RFX content repository with new proposal and forms content.
• Support development of sole source letters, capabilities statements, RFX templates, and other materials built from repository content.
• Review existing RFX libraries to identify reusable work product, such as templates, completed responses, informal proposals, forms, certifications, and vendor registration data.

Proposal materials and tools

• Assist in developing proposal materials for formal and informal requests for designated products.
• Support creation of tools and resources for the sales team and other internal staff for new sales and renewals.
• Assist in maintenance of Proposal Resource Center (PRC) tools and resources for designated products on a regular schedule.
• Keep the SME list and contact information current, accurate, and complete.
• Keep the Knowledge Manager Guidebook up to date.

Procurement operations and training

• Help create and deliver ongoing training on the Qvidian proposal automation system and the RFX content repository.
• Support development of best practices and streamline processes and tools to manage increasing workload volume.
• Stay current on Qvidian enhancements, Thomson Reuters product development and acquisitions, proposal best practices, and market trends, including through training from Upland Software (for Qvidian) and the Association of Proposal Management Professionals (APMP).

Required Qualifications

• Bachelor’s degree required. A degree in journalism, corporate communications, marketing communications, or library science, with an emphasis on writing, is preferred.
• Minimum of two years of professional content management experience, preferably developing content for proposals, marketing, or sales. Working knowledge of the proposal response process.
• Professional-level English proficiency, with mastery of writing, editing, proofreading, and advanced formatting skills. Ability to apply company style guidelines and maintain consistent brand voice and tone.
• Demonstrated experience using AI tools (such as Claude or Copilot) to create and optimize content, with the judgment to balance AI assistance with human editorial review.
• Excellent organizational, interpersonal, and verbal communication skills, with the ability to build rapport and trust with internal partners at all levels, including SMEs.
• Understanding of content and database management principles, including how to write content that communicates product value.
• Strong project management skills and the ability to manage multiple priorities in a deadline-driven environment.
• Strong analytical skills and technical aptitude, including advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• Demonstrated drive and initiative, with the ability to work independently and collaboratively in a fast-paced, changing environment.
• Investigative and problem-solving skills, with the ability to identify process improvements.
• Flexibility to work additional hours during peak proposal deadlines.

Preferred Qualifications

• Experience with Qvidian or similar proposal management automation or content repository tools.
• Experience writing proposals for corporate and government customers in a high-volume, deadline-driven environment.
• Experience managing content repositories for tax, compliance, or global trade software solutions.
• Prior experience in information technology, software, or legal publishing.
• Experience at Thomson Reuters, with knowledge of its products, technology, services, and internal business processes.
• Membership in a professional organization such as the Association of Proposal Management Professionals (APMP).

#LI-JK3

Replacement: This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $49,700 USD - $92,300 USD. For Ontario, Canada, the base compensation range for this role is $54,600 CAD - $101,400 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [email protected]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com