Publié il y a 4 mois
Bilingual French Software Functional Tester – Contact Center Applications
@ Astra North Infoteck Inc.
Toronto, Ontario
En bref
Astra North Infoteck Inc. is hiring a bilingual French software functional tester in Toronto to validate contact center applications. The role covers functional, regression and end-to-end testing of IVR, CTI, CRM, chat, email and voice systems in French and English.
Responsabilités :
- Tests IVR, CTI, CRM, chat, email and voice applications
- Creates test cases and executes functional and regression tests
- Logs and tracks defects in JIRA, ALM and Azure DevOps
- Supports UAT with French-speaking business users
Résumé des exigences :
- Fluent French and English, written and spoken
- 3+ years functional testing of enterprise or contact center applications
- Experience with IVR, telephony and CRM platforms
- Hands-on use of JIRA, ALM, TestRail and Azure DevOps
- Agile teamwork with cross-functional teams
Outils et compétences
Source et dates
Type de source non vérifié · zoho
- Date publiée par l’employeur
- 2026-07-08
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Développement logiciel |
| Expérience | 4 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Astra North Infoteck Inc.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 426 |
Role: Bilingual French Software Functional Tester – Contact Center Applications
Location: Toronto, Canada
Desired Experience: 4–6 Years
Role Overview
• Validate and ensure the quality of contact center applications through functional testing.
• Perform bilingual application validation in French and English across enterprise applications.
• Ensure application behavior, workflows, and customer journeys meet functional requirements.
Key Responsibilities
Functional Testing
• Perform functional, regression, and end-to-end testing for contact center applications, including:
• IVR
• CTI
• CRM integrations
• Chat
• Voice applications
• Validate user interfaces, workflows, and customer journeys in French and English.
• Review requirements, create detailed test cases, and execute testing across multiple platforms.
Defect Management & Documentation
• Identify, log, and track defects using defect management tools, including:
• JIRA
• ALM
• Azure DevOps
• Provide clear and detailed testing documentation and test evidence.
• Collaborate with business analysts, developers, and QA teams to ensure alignment with functional requirements.
User Acceptance Testing & Quality Assurance
• Support UAT activities with business users, especially for French-speaking markets.
• Ensure compliance with accessibility, usability, and language localization standards.
• Apply QA methodologies, test planning, and defect management practices.
Required Skills & Qualifications
• Fluent in French and English, both written and spoken.
• 3+ years of experience in functional testing of enterprise or contact center applications.
• Experience testing:
• IVR
• Telephony
• CRM platforms
• Customer service applications
• Strong knowledge of QA methodologies, test planning, and defect management.
• Hands-on experience with testing tools, including:
• JIRA
• ALM
• TestRail
• Azure DevOps
• Ability to work in an Agile environment with cross-functional teams.
• Strong problem-solving, communication, and documentation skills.
Nice to Have
• Experience with automation frameworks, including:
• Selenium
• Cyara
• Knowledge of banking or financial services domain.
• Exposure to performance testing or voice application testing tools.
Journal
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