Bilingual Technology Change & Adoption Specialist

Join GardaWorld. Make a difference!

Montréal, QC | 12 month mandate | Hybrid

Unlock Your Potential With GardaWorld | Bilingual Technology Change & Adoption Consultant | Montréal

GardaWorld is undergoing an important transformation in how we recruit, onboard and support our employees through technology. We are looking for a Bilingual Technology Change & Adoption Consultant to help turn new technology and processes into practical, sustainable ways of working.

This is not a role where you simply develop a change strategy and hand it off. You will be close to the work, partnering with project teams and business stakeholders to understand change impacts, prepare employees and leaders, develop communications and training, support testing and readiness, and help drive adoption through implementation.

If you enjoy the combination of change management, technology and hands-on delivery, this may be the opportunity for you.

What GardaWorld Brings to You as a Bilingual Technology Change & Adoption Consultant

• A temporary 12 month mandate supporting a major HR technology transformation
• The opportunity to work across multiple interconnected technology implementations
• A highly collaborative environment where you will work directly with HR, Talent Acquisition, technology and operational teams
• The opportunity to bring your experience and ideas while staying close to execution

What Your Days Will Look Like

As our Bilingual Technology Change & Adoption Consultant, you will:

• Align and plan collaboratively with project management to ensure milestone activities are thoughtfully supported with associated change activities
• Develop and present adoption and engagement metrics which support key performance indicators of project implementation success
• Conduct change impact and stakeholder assessments to identify how new technology, processes and ways of working will affect different employee groups.
• Develop and execute practical change, communications and adoption activities aligned with project milestones and business readiness.
• Create clear, engaging bilingual communications, toolkits, FAQs, job aids and other change materials for employees, managers and leaders.
• Partner with subject-matter experts to develop and deliver role-based training and learning materials that prepare users for new processes and technology.
• Support UAT and business readiness, helping ensure users understand not only how the technology works, but how their day-to-day work will change.
• Build relationships with leaders, managers, project teams and change champions to identify concerns, address resistance and strengthen adoption.
• Provide hands-on support during deployment and hypercare, gathering feedback, identifying adoption challenges and helping teams resolve them quickly.
• Track readiness and adoption, using feedback and available data to recommend practical reinforcement activities after implementation.

What We're Looking For in a Bilingual Technology Change & Adoption Specialist

• Approximately 5+ years of experience in change management, change enablement, organizational transformation or technology adoption
• Demonstrated experience supporting a technology implementation or digital transformation, ideally involving HRIS, ERP, ATS or another enterprise platform
• Strong practical experience with change impact assessments, stakeholder engagement, communications, training and business readiness
• Ability to take a change requirement from concept through hands-on execution, including developing your own materials and deliverables
• Comfortable working in a fast-moving project environment where priorities and requirements may evolve
• Strong organization and project coordination skills, with the ability to manage several change activities simultaneously
• Fluency in French and English is required to develop materials and support stakeholders in both languages across Canada

Experience That Would Be an Asset

• Experience with SAP SuccessFactors, SmartRecruiters, Workday, Oracle HCM, SAP or another large enterprise technology platform
• Experience supporting an HR, Talent Acquisition or employee technology transformation
• Experience working with geographically dispersed or frontline employee populations
• Prosci, ADKAR or another recognized change-management methodology or certification
• Experience supporting UAT, technology deployment, go-live and post-launch adoption

The right experience matters more to us than a specific certification. If you have successfully helped employees and leaders adopt new technology and ways of working, we want to hear from you.

If you are a hands-on change professional who enjoys turning transformation plans into real adoption, we'd like to meet you.

Apply today and help us turn technology change into lasting business change.