Branch Manager

Our client is a leading provider of calibration, measurement and metrology services, supporting organizations across a range of technical and industrial sectors. They are currently in need of a Branch Manager for their Burnaby, BC location.

The new hire will oversee all operational, technical, and business functions of the calibration laboratory. This role ensures high-quality service delivery, operational efficiency, financial performance, and a positive customer and employee experience. The Branch Manager leads a team of technicians and support staff while maintaining compliance with ISO/IEC 17025 and company standards.

This is an opportunity to join an established technical services organization offering a dynamic environment, opportunities for professional development and the chance to contribute to a business where precision, reliability and customer relationships are central to its success.

Responsibilities:

· Oversee day to day laboratory and onsite operations, including scheduling, workflow management, and resource allocation, with the help of the laboratory manager.

· Conduct daily/weekly meetings with laboratory manager to ensure full utilization of technician capabilities and that overtime is managed to meet customer expectations.

· Monitor production, turnaround times, and overall team performance; provide weekly and monthly operational reports.

· Maintain a safe, organized, and compliant work environment, including adherence to health, safety, and ISO/IEC 17025 requirements.

· Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.

· Ensure accuracy and reliability of calibration services through strong quality control practices.

· Support and participate in internal and external audits; address nonconformities and implement corrective actions.

· Oversee calibration of lab standards and assist technical and QA teams with metrology related issues.

· Review warranties, evaluate technical concerns, and resolve escalated calibration challenges.

· Lead, mentor, and develop technicians and support staff; provide coaching, training, and performance feedback.

· Participate in hiring, onboarding, and performance reviews.

· Foster a positive, collaborative, and high-performance work culture.

· Build and maintain strong customer relationships; understand requirements, resolve concerns, and ensure exceptional service.

· Identify growth opportunities and collaborate with sales teams to expand the customer base.

· Manage branch P&L, including budgeting, expense control, and financial analysis to ensure profitability.

· Track and report key performance metrics, providing insights and recommendations for improvement.

Qualifications:

· High school diploma or GED required.

· Military PMEL (Precision Measurement Equipment Laboratory)/TMDE (Test, Measurement, and Diagnostic Equipment)/GPETE (General Purpose Electronic Test Equipment) training or an Associate’s Degree in Electronics or related technical field preferred.

· Minimum of 5-10 years of experience in a technical or operations focused environment, including at least 2-5 years of leadership experience.

· Hands on experience calibrating test and measurement equipment.

· Working knowledge of ISO/IEC 17025 requirements.

· Proficiency with Microsoft Office and general computer applications.

· Exposure to budgeting, quoting, or cost control preferred.

· P&L or operational management experience.

· Strong leadership and team management capabilities.

· Excellent communication and interpersonal skills.

· In depth understanding of calibration processes, standards, and industry regulations.

· Strong business acumen, analytical skills, and strategic thinking.

· Effective problem solving and decision-making abilities.

· High attention to detail and commitment to quality.

· Ability to work under pressure, manage competing priorities, and meet deadlines.

· Familiarity with calibration software and tools.

Compensation:

· $100,000-115,000 annual base salary (negotiable)

· 10% annual performance bonus

· 3% RRSP

· Paid time off

· Extended health benefits

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