Business Consultant

Company: CLIC
Department: Group Benefits Admin
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

This position serves as the senior business consultant and subject matter expert for Group Benefits Administration and Billing, providing strategic leadership on operational improvements, technology solutions, and business initiatives. The role is accountable for identifying, prioritizing, and implementing solutions for departmental and cross-functional challenges, driving efficiencies, mitigating risk, and enhancing the client experience. Acting as the primary business lead this role provides expert guidance, leads issue resolution, influences system enhancements, and develops organizational capability to support sustainable business outcomes.

How you will create impact:

• Act as the primary business subject matter expert for the SEB platform, maintaining deep knowledge of system functionality, processes, requirements, client impact and operational dependencies
• Collaborate with leadership – identify key stakeholders and build support for change initiatives
• Increase operational efficiency by building internal expertise to reduce escalations while decreasing dependency on support team resources.
• Develop training material and adopt consistent procedures across business areas.
• Advocate for new processes, policies, updates, or tools, ensuring smooth adoption of changes by the larger team.
• Engage with other Group Benefits areas to ensure proper onboarding of new client to mitigate risk
• Analyze policies and RFP opportunities to ensure interpretation is applied accurately to admin and billing practices.

To join our team:

• You have 3-5 years of experience in Group benefits insurance
• You have a diploma or degree in business administration or a related field
• You have professional designation such as Fellow, Life Management Institute (FLMI), Life Office Management Association (LOMA), Certified Employee Benefit Specialist (CEBS) or Chartered Insurance Professional (CIP) are considered an asset
• You have familiarity with group benefits and able to identify streamlined administration and understand downstream impacts
• You have extensive experience in Microsoft Excel and MS project.
• You have comprehensive understanding of insurance products, legislation requirements and industry standards.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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Expected salary range $72,847 - $121,411 ​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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