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Business Operations Manager - Acheson

@ Liebherr-Canada Ltd.

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Alberta

Temps plein3+ ans d’expérience
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Liebherr-Canada Ltd. is hiring a Business Operations Manager in Acheson, Alberta, a full-time role. The work covers warranty claims management, sales administration, training needs and a technical trainer, digital customer-support tools, and escalations for key customers. The posting requires 3-5 years of experience and a Heavy Equipment Technician journeyperson certificate or related engineering technology degree, and offers a $5,000 annual license bonus and 3 weeks' vacation.

Responsabilités :

  • Oversee end-to-end warranty claims process
  • Maintain sales and commercial administrative processes
  • Conduct training needs assessments and manage Technical Trainer
  • Lead digital tools for customer support
  • Serve as escalation point for critical customer issues

Résumé des exigences :

  • 3-5 years of relevant work experience
  • HET Journeyperson Certificate or related Engineering Technology degree
  • Previous experience in heavy equipment business
  • Passion for learning in an evolving industry
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-10-29
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineOpérations
Expérience3 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Milieu de travailBureau
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Permis et certificationsHeavy Equipment Technician (HET) Journeyperson Certificate
FormationCertificat de métier (DEP) (préféré), Collégial (DEC) (préféré)
Domaines d’étudesEngineering Technology
Avantages mentionnésCongés payés généreux, Régime de retraite, Prime de rendement, Mieux-être, Formation payée, Allocation de télétravail

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Liebherr-Canada Ltd.

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ChampValeur
Offres sur Jobsy8
Description

Responsibilities
  • Warranty management: Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
  • Administration: Maintain efficient administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
  • Training Management: Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
  • Digitization: Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
  • Technical Support: Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
  • Act as main point of contact for major projects, when assigned.
  • Other duties as assigned.


Competencies
  • 3-5 years of relevant work experience.
  • Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree.
  • Previous experience in Heavy Equipment business.
  • Great attitude that will fit with the Liebher team, highly dynamic, functional team.
  • A passion for learning and adapting to a constantly evolving industry.

Our Offer
  • Extensive benefits with employer paid premiums starting day 1
  • $5,000 annual License Bonus*
  • Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
  • 6% employer RRSP matching
  • $3,000 annual allowance for continuing education
  • International training & development work opportunities for select roles*
  • Top of the line equipment
  • And much more!

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sophia Jager.
One Passion. Many Opportunities.

The Company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location
Liebherr-Canada Ltd.
10440 267 ST
T7X 6A2 Acheson, AB
Canada (CA)

Contact
Sophia Jager
[email protected]

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