Claims Adjuster

Opportunity

Are you a strong problem-solver who enjoys helping customers, investigating issues, and working through information to find the right solution? Are you detail-oriented, comfortable learning new systems, and interested in building a career in insurance claims?

Millennium Insurance is looking for a Claims Adjuster to join our New Home Warranty team. We are looking for someone who brings strong customer service skills, sound judgment, curiosity, and a willingness to learn. Previous New Home Warranty experience is not required. We will provide training to help you develop the technical knowledge needed to succeed in the role.

In this role, you will support builders and homeowners throughout the claims process, investigate coverage, coordinate inspections and external resources, and work toward fair and timely claim resolutions.

What you will be doing

• Receive and review New Home Warranty claims and confirm applicable policy coverage.
• Communicate with homeowners and builders to explain the claims process, coverage, required information, and next steps.
• Investigate claims by gathering and reviewing relevant information, documentation, and supporting evidence.
• Attend properties as required to inspect reported concerns and document findings.
• Review claim information and make coverage decisions within established authority.
• Coordinate contractors, inspectors, consultants, and other external resources as required.
• Monitor claim progress, external costs, outstanding information, and required follow-ups.
• Maintain clear, accurate, and complete claim documentation within the claims management system.
• Establish, review, and maintain appropriate claim reserves.
• Provide professional and responsive customer service to homeowners throughout the claims process.
• Work collaboratively with internal teams, including Underwriting and Sales, to support effective claim resolution.
• Identify complex, unusual, or above-authority matters and escalate them for appropriate review.

What you bring to the team

• Previous experience in customer service, claims, administration, insurance, construction, financial services, or a related environment
• Strong customer service and communication skills, with the ability to communicate professionally by phone, email, and in person
• Strong analytical and problem-solving skills, with an interest in investigating issues and finding solutions
• Excellent attention to detail and organizational skills, with the ability to manage multiple priorities and follow-ups
• Comfortable using Microsoft Office, computer systems, and learning new technology.
• Sound judgment and the ability to recognize when additional information or assistance is required
• Valid Class 5 Driver's License.
• Eager to learn and develop knowledge of New Home Warranty claims, coverage, and construction standards.
• Previous residential construction, or New Home Warranty experience is considered an asset.

How you will succeed

Success will be demonstrated by your ability to provide positive experience for homeowners, manage claims accurately and efficiently, maintain clear documentation, and stay on top of required follow-ups. As you grow in the role, you will develop your knowledge of New Home Warranty coverage and claims practices, build confidence in making coverage decisions, and progress toward independently managing your assigned claims.

How we take care of our Employees

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Generous Paid Time Off Program
• Group Retirement Savings Plan with Employer Match
• Fitness Subsidy
• Training & Development Assistance
• Health, Dental and Insured Benefit Offerings
• Health and Lifestyle Spending Account
• Employee Discount Programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.