Senior Claims Adjuster, Property

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

80,700 - 98,700

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

10%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We're seeking an experienced and customer-focused Property Field Adjuster to join our Property Claims team.

In this role, you'll investigate, evaluate, negotiate, and resolve property insurance claims while delivering exceptional customer experiences during some of our customers' most challenging moments. The ideal candidate brings strong technical property claims expertise, sound judgment, excellent communication skills, and a proven ability to manage complex claims independently.

What you'll do here:

• Investigate residential and commercial property claims resulting from fire, water, wind, hail, theft, and other insured losses.
• Conduct on-site inspections to assess damages and determine cause of loss.
• Interpret policy coverage and make timely, accurate claim decisions.
• Prepare detailed scopes of damage and review repair estimates.
• Negotiate fair claim settlements with customers, contractors, public adjusters, and other stakeholders.
• Manage claims from first notice of loss through final resolution.
• Collaborate with restoration vendors, engineers, contractors, and internal business partners.
• Maintain accurate and comprehensive claim documentation.
• Identify potential fraud indicators and escalate concerns as appropriate.
• Manage indemnity and expense costs while delivering quality outcomes.
• Respond effectively during catastrophe events and periods of increased claim volume.

Core Competencies:

Customer Focus

• Demonstrates empathy and professionalism when supporting customers through difficult situations.
• Effectively manages expectations and builds trust throughout the claim lifecycle.

Investigation & Analytical Thinking

• Conducts thorough investigations and gathers relevant evidence.
• Applies critical thinking and sound judgment to complex claim scenarios.

Communication

• Produces clear, accurate, and detailed claim documentation.
• Communicates confidently with customers, vendors, legal representatives, and internal stakeholders.

Claim Management

• Effectively prioritizes workload and manages competing demands.
• Maintains strong file quality while achieving service and productivity goals.

Collaboration

• Works effectively across departments and with external partners to drive positive claim outcomes.
• Shares knowledge and expertise to support team success.

Adaptability & Continuous Improvement

• Embraces change and seeks opportunities to improve processes and customer outcomes.
• Stays current on industry best practices, trends, and emerging risks.

What you bring to the table:

Required Qualifications:

• Minimum 5 years of Property Field Adjusting experience.
• Experience handling personal lines and/or commercial property claims.
• Strong understanding of policy wordings, coverage interpretation, and claim investigation practices.
• Proven experience preparing and reviewing repair estimates.
• Valid driver's license and ability to travel within assigned territory.

Technical Skills:

• Property damage assessment.
• Personal & Commercial building construction knowledge.
• Repair estimating and scoping.
• Coverage analysis and policy interpretation.
• Contents valuation.
• Large loss claim investigation.
• Vendor and contractor management.
• Fraud awareness and investigation.

Preferred Qualifications:

• CIP designation or progress toward completion.
• Experience handling large loss or complex property claims.
• Catastrophe response experience.
• Coaching, mentoring, or leadership experience.
• Experience with property estimating platforms such as Xactimate.
  

Why Join Us?

You'll have the opportunity to apply your technical expertise, make meaningful decisions, and help customers recover from property losses while working alongside a collaborative and high-performing claims team. We're looking for professionals who take ownership, demonstrate accountability, and are passionate about delivering outstanding results for customers and the business.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.