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Publié il y a 28 jours

Claims Adjuster (Mechanic, Parts, Service)

@ LGM Financial Services Inc.

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Vancouver, Colombie-Britannique

Temps plein3+ ans d’expérience
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En bref

LGM Financial Services Inc. is hiring a full-time Claims Adjuster in Vancouver, BC or Laval, QC, moving automotive service professionals into an office role. The work covers warranty and insurance claims adjudication, customer service across phone, email and chat, and meeting service level agreements. Full training is provided, pay is $65,000 to $75,000 plus bonus, and the role is listed as hybrid or remote over time.

Responsabilités :

  • Handle customer requests by phone, email, chat and portal
  • Adjudicate complex automotive warranty claims
  • Meet service level agreements and KPIs
  • Liaise with Finance, Sales and Customer Success teams

Résumé des exigences :

  • 3+ years automotive service experience
  • Journeyman certification or apprenticeship preferred
  • Proficiency with Audatex and Mitchell OnDemand
  • Strong communication and attention to detail
  • Bilingual English and French an asset

Outils et compétences

AudatexMS Officeticketing system

Avantages mentionnés

Assurance maladieSoins dentairesRégime de retraiteCongés payés
Source et dates

Type de source non vérifié · silkroad

Date publiée par l’employeur
2026-10-14
Première détection par notre source
2026-10-14
Mise à jour du dossier source
2026-10-22

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience3 an(s) et plus
Heures par semaine40 (estimé)
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
FormationCertificat de métier (DEP) (préféré), Collégial (DEC) (préféré)
Avantages mentionnésCongés payés généreux, Régime de retraite, Parrainage de visa, Prime de rendement, Mieux-être

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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LGM Financial Services Inc.

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Driving dealer success in F&I for nearly three decades.

Description complète de l’entreprise

LGM Financial Services is Canada’s trusted partner in automotive finance and insurance (F&I). We work with many of the world’s leading automotive manufacturers and Canadian automotive dealers to drive consumer loyalty through industry-leading protection products and an exceptional customer experience. Our work is guided by our Social Purpose: to Accelerate Responsible Mobility for All. This means championing fair and transparent practices, advancing greener and more accessible mobility solutions, and helping create a more sustainable future for people and the planet.

Abonnés LinkedIn
9 750
Personnes associées sur LinkedIn
207
Bureaux déclarés
  • 999 Canada Pl, #654, Vancouver, British Columbia V6C 3E1, CA
  • 1699 Boulevard Le Corbusier, #350, Laval, Quebec H7S 1Z3, CA
  • 2010 Winston Park Dr, #300, Oakville, Ontario L6H 5R7, CA
  • 757 W Hastings St, #142, Vancouver, British Columbia V6C 1A1, CA
Autres noms enregistrés
  • LGM Financial Services
Spécialités
  • OEM branded automotive financial services products
  • SecureDrive - private label protection products
  • Comprehensive training and curriculum development
  • Claims
  • dealer development & support
  • and Social responsibility - Auto Dealers Against Distracted Driving
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

LGM Financial Services is Canada’s trusted partner in automotive finance and insurance (F&I). We work with many of the world’s leading automotive manufacturers and Canadian automotive dealers to drive consumer loyalty through industry-leading protection products and an exceptional customer experience. Our work is guided by our Social Purpose: to Accelerate Responsible Mobility for All. This means championing fair…

ChampValeur
SecteurFinancial Services
Taille51-200 employees
Siège socialVancouver, British Columbia
Type d’organisationPrivately Held
Fondée en1998
SpécialitésOEM branded automotive financial services productsSecureDrive - private label protection productsComprehensive training and curriculum developmentClaimsdealer development & supportand Social responsibility - Auto Dealers Against Distracted Driving
Offres sur Jobsy9
LinkedInVoir la page
Description

Turn your automotive experience into a professional office career

Office Location: Vancouver, BC or Laval, QC (Hybrid/remote progression over time)

Salary: $65,000 – $75,000 + bonus

About LGM

LGM Financial Services is a national leader in automotive warranty and insurance, partnering with brands like BMW, Mazda, Kia, Volvo, Mitsubishi Motors and more since 1998. Many of our team members come directly from dealerships—we understand your background because we’ve hired it before.

Tired of flat rate, long days, and physical work?

If you’ve worked as a Service Advisor, Automotive Technician, Service Manager, Parts Specialist, or Warranty Administrator, this role is built for you.

You already understand how vehicles are repaired. Now you can use that expertise in a stable office-based career while staying connected to the automotive world.

At LGM Financial Services, we help customers navigate complex automotive warranty claims in partnership with leading manufacturers and dealerships across Canada.

What makes this different

  • No more physically demanding shop work
  • No weekends
  • Use your diagnostic and repair knowledge in a new way
  • Work with major automotive brands across Canada
  • Full training provided (no claims experience needed)
  • Full 3 weeks training as part of onboarding program

Many of our team members come directly from dealership and technician backgrounds.

Key Responsibilities:

  • Provide exceptional customer service via telephone, online, live chat and written correspondence channels to customers who have purchased our product, auto dealerships selling our product and repair facilities that service our customers
  • Monitor customer service queues (Phone, Online Portal, Email and Live Chat)
  • Manage requests received via ticketing systems, to ensure timely responses to all customers while ensuring adherence to our contractual service level agreements and departmental key performance indicators
  • Facilitate the claims adjusting process to meet contractual service level agreements, departmental KPI’s and underwriting commitments
  • Manage complex technical claims adjudication such as; engines, transmissions, differentials and electrical failures
  • Liaise with the Finance, Sales and Customer Success Teams as necessary in order to effectively adjudicate all claims or meet customer needs
  • Uphold all Service Level Agreements and claims adjudication best practice standards

Core Competencies:

  • Effective Communicator – Able to clearly and articulately present information through the spoken and written word
  • Collaboration – Develops positive relationships with others in order to build consensus, morale and commitment to goals and objectives
  • Flexibility – Easily adapts to changing environment and resources
  • Reliability – Able to meet commitments and preforms all assigned duties/tasks
  • Decision making – Being resourceful and have ability to efficiently make appropriate decisions based available information and experience
  • Negotiating – Ability to communicate in a manner that develops trust and positive outcomes
  • Conceptual Thinking – Intuitive understanding of customer needs and delivery of exceptional service

Required Skills:

  • Ability to analyze overall damage to determine procedures for repair
  • Ability to determine extent of direct/indirect damage and direction of impact
  • Build estimates according to GAA standards, using Audatex and Mitchell-on Demand estimating software
  • Excellent organizational and time management skills
  • Exceptional customer service
  • Tactful negotiator
  • Excellent attention to detail
  • Effective and efficient at multi-tasking
  • Courteous and professional telephone manner
  • Proficient with MS Office suite of products
  • Bilingual (English/French) oral and written is an asset

Education:

  • Journeyman certification or 1st,2nd,or 3rd year apprenticeship preferred
  • Valid Adjuster license as required by provincial regulatory agency an asset
  • Post-secondary education an asset

Experience:

  • 3+ years automotive service experience
  • 2+ years claims adjusting experience an asset
  • 2+ years contact center experience an asset

What we offer

  • Extended health & dental coverage (no waiting period)
  • RRSP contribution
  • Performance bonus program
  • Starting at 3 weeks vacation + Birthday off
  • 4 paid volunteer days annually
  • Education sponsorship opportunities
  • Health & wellness perks
  • Vehicle rebate program (up to $400/month)

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