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Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY

@ Federated Insurance Company of Canada

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Québec, Québec

Temps plein5+ ans d’expérience
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En bref

Federated Insurance Company of Canada is hiring a Client Service Manager in Quebec City to lead and coach Commercial Insurance Client Service Representatives. The role reports to the Underwriting Department and ensures a high-quality customer experience and service standards. It is a full-time hybrid role allowing up to 2 days per week working from home, and it requires an AMF licence and French fluency.

Responsabilités :

  • Coacher, former et motiver les représentants du service à la clientèle
  • Maintenir des relations clients, ventes et souscription exceptionnelles
  • Soutenir l'équipe dans les processus et la couverture
  • Recruter et intégrer les nouveaux employés
  • Mettre à jour le document des meilleures pratiques

Résumé des exigences :

  • Licence AMF d'agent en assurance dommages commerciale requise
  • 5 à 10 ans en assurance commerciale
  • 5 à 10 ans en gestion d'équipe
  • 5 à 10 ans en service à la clientèle
  • Français écrit et parlé excellent, anglais fonctionnel
  • Désignation CIP ou FCIP un atout

Outils et compétences

UnderwritingSalesProcess improvementCustomer serviceHybrid modelCustomer relationship managementLeadershipCoaching

Avantages mentionnés

Régime de retraiteAide aux étudesOptions d’achat
Source et dates

Site carrière / système de candidatures · workday

Date publiée par l’employeur
2026-09-30
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-11-05

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineService à la clientèle
Expérience5 an(s) et plus
Expérience en gestion5 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesFrench, English
Permis et certificationsAMF licence as a Commercial Lines Damage Insurance Agent, CIP, FCIP
Avantages mentionnésHoraire flexible, Régime de retraite, Aide aux études, Actions ou participation, Rabais employé, Mieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Federated Insurance Company of Canada

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ChampValeur
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Description

What it’s like to be a Federated Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY?


Reporting to the Underwriting Department and holding all required licenses (AMF), the Client Service Manager will act as a coach and mentor to Commercial Insurance Client Service Representatives. The incumbent will also ensure that every interaction results in an exceptional customer experience and that our service standards promoting excellence and efficiency are consistently upheld.


We want your talent!


If you are great at:

  • Coach, train, and motivate staff effectively.
  • Maintain exceptional working relationships with clients, Sales staff, and Underwriting personnel.
  • Provide support to the Client Service Representative team (training, coverage guidance, processes, etc.).
  • Collaborate with other Client Service Managers on tasks and special projects requiring advanced technical knowledge and expertise.
  • Recruit and onboard new employees.
  • Maintain and update the Client Service Representative Best Practices document to support team success and continuous improvement.

If you have:

  • AMF licence to practice as a Commercial Lines Damage Insurance Agent is required.
  • 5 to 10 years of experience in commercial insurance.
  • 5 to 10 years of experience in a team management role.
  • 5 to 10 years of customer service experience.
  • Excellent written and spoken French, with the ability to interact daily with English-speaking colleagues.
  • CIP and/or FCIP designation obtained or in progress (an asset).

We really mean it when we say we put you first. Here are a few ways how:

  • We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
  • We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
  • We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
  • We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
  • NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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