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Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY

@ Northbridge Financial

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Québec, Québec

Temps plein5+ ans d’expérience
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En bref

Federated Insurance is hiring a Client Service Manager for its Quebec City office, reporting to the Underwriting Department. The role coaches and mentors commercial insurance client service representatives, ensures excellent customer experience and recruits and onboards staff. The posting states a hybrid model with up to 2 remote days per week, a competitive salary and a full benefits package.

Responsabilités :

  • Coacher, former et motiver les représentants du service à la clientèle
  • Maintenir des relations de qualité avec les clients, les ventes et la souscription
  • Soutenir l'équipe sur les processus et la couverture
  • Recruter et intégrer les nouveaux employés
  • Mettre à jour le document des meilleures pratiques

Résumé des exigences :

  • Licence de l'AMF en assurance dommages commerciale
  • 5 à 10 ans en assurance commerciale
  • 5 à 10 ans en gestion d'équipe
  • 5 à 10 ans en service à la clientèle
  • Excellent français écrit et parlé, anglais de travail
  • Désignation CIP ou FCIP un atout

Outils et compétences

UnderwritingSalesProcess improvementCustomer serviceHybrid modelCustomer relationship managementLeadershipCoaching

Avantages mentionnés

Régime de retraiteAide aux étudesOptions d’achat
Source et dates

Site carrière / système de candidatures · phenom

Date publiée par l’employeur
2026-10-08
Première détection par notre source
2026-10-10
Mise à jour du dossier source
2026-11-07

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineService à la clientèle
Expérience5 an(s) et plus
Expérience en gestion5 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesFrench, English
Permis et certificationsAMF licence as a Commercial Lines Damage Insurance Agent, CIP, FCIP
Avantages mentionnésHoraire flexible, Régime de retraite, Aide aux études, Actions ou participation, Rabais employé, Mieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Northbridge Financial

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Description complète de l’entreprise

Northbridge Financial Corporation (NBFC) is a leading commercial property and casualty insurance group that has helped protect Canadian businesses for 100 years. We offer a wide range of innovative solutions through our Northbridge Insurance, TruShield Insurance, and Federated Insurance brands. We’re passionate about protection, prevention and progress – for our customers, and in our communities. Our exceptional service and extensive offerings help Canadian businesses succeed, while our enthusiastic team works to support and uplift our neighbours from coast to coast to coast. We’re proud to be 100% Canadian and are wholly owned by Fairfax Financial Holdings Limited. We love where we work and think you will too! ................................................................................... La Corporation financière Northbridge (la Financière Northbridge) est un chef de file en assurance de dommages des entreprises qui contribue à protéger les entreprises canadiennes depuis 100 ans. Nous offrons une vaste gamme de solutions novatrices sous les marques Northbridge Assurance, TruShield Assurance et Les assurances Federated. Nous avons à cœur tout ce qui touche à la protection, à la prévention et au progrès, tant chez nos clients que dans nos collectivités. Notre service exceptionnel et notre large éventail de solutions novatrices aident les entreprises canadiennes à réussir, et notre équipe enthousiaste travaille à soutenir et accompagner leurs propriétaires d’un océan à l’autre. Nous sommes fiers d’être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial Holdings Limited. Nous aimons notre entreprise et nous pensons que vous l’aimerez aussi!

Abonnés LinkedIn
25 664
Personnes associées sur LinkedIn
1 898
Bureaux déclarés
  • 105 Adelaide Street West, Suite 700, Toronto, Ontario M5H 1P9, CA
  • 1801 Hollis Street, Suite 800, Halifax, Nova Scotia B3J 3N4, CA
  • 1000, rue de la Gauchetière Ouest, Bureau 400, Montréal, Québec H3B 4W5, CA
  • 2590 Boulevard Laurier, Bur: 560, Quebec, Quebec G1V 4M6, CA
  • 745 Thurlow St, 1500, Vancouver, British Columbia V6E 0C5, CA
Catégories d’activité
  • Insurance
  • Property Insurance
  • Financial Services
  • Commercial Insurance
Autres noms enregistrés
  • Northbridge Financial
  • Northbridge Financial Corporation
Spécialités
  • Personal Home & Auto
  • Commercial Auto Insurance
  • and Commercial Business
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Northbridge Financial Corporation (NBFC) is a leading commercial property and casualty insurance group that has helped protect Canadian businesses for 100 years. We offer a wide range of innovative solutions through our Northbridge Insurance, TruShield Insurance, and Federated Insurance brands. We’re passionate about protection, prevention and progress – for our customers, and in our communities. Our exceptional…

ChampValeur
SecteurInsurance
Taille1,001-5,000 employees
Siège socialToronto, Ontario
Type d’organisationPublic Company
SpécialitésPersonal Home & AutoCommercial Auto Insuranceand Commercial Business
Offres sur Jobsy45
LinkedInVoir la page
Description

What it’s like to be a Federated Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY?


Reporting to the Underwriting Department and holding all required licenses (AMF), the Client Service Manager will act as a coach and mentor to Commercial Insurance Client Service Representatives. The incumbent will also ensure that every interaction results in an exceptional customer experience and that our service standards promoting excellence and efficiency are consistently upheld.


We want your talent!


If you are great at:

  • Coach, train, and motivate staff effectively.
  • Maintain exceptional working relationships with clients, Sales staff, and Underwriting personnel.
  • Provide support to the Client Service Representative team (training, coverage guidance, processes, etc.).
  • Collaborate with other Client Service Managers on tasks and special projects requiring advanced technical knowledge and expertise.
  • Recruit and onboard new employees.
  • Maintain and update the Client Service Representative Best Practices document to support team success and continuous improvement.

If you have:

  • AMF licence to practice as a Commercial Lines Damage Insurance Agent is required.
  • 5 to 10 years of experience in commercial insurance.
  • 5 to 10 years of experience in a team management role.
  • 5 to 10 years of customer service experience.
  • Excellent written and spoken French, with the ability to interact daily with English-speaking colleagues.
  • CIP and/or FCIP designation obtained or in progress (an asset).

We really mean it when we say we put you first. Here are a few ways how:

  • We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
  • We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
  • We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
  • We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
  • NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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