Collections Specialist

About the opportunity:

• Following AR policies and processes, manage a portfolio of customer accounts assigned to reduce DSO, bad debt, W/O, and improve cash flow
• Follow up with customers on overdue accounts and prioritize efforts to determine the most effective means of collections
• Establish and negotiate payment arrangements and follow up on missed payment commitments, invalid claims with customers as needed to secure repayment
• Identify and recommend to the Director of Credit customers for credit hold, legal or third-party action to mitigate AFDA risk
• Perform customer account reconciliations, including the direction/application of unapplied credits/cash
• Maintain detailed online documentation of collection actions taken and correspondence between customers (external and internal) regarding issues impacting payment or the account
• Point of contact for Cash Application relating to customer interface and payment allocation, including follow-up of unresolved debit notes and invoicing disputes
• Request appropriate adjustments and corrections as necessary
• Respond to customer account queries and issues in a timely and professional manner, and follow up with various departments to resolve customer issues
• Educate customers on Next Supply terms and various payment/billing options
• Build strong relationships with customers
• Build strong relationship with the sales team and work to resolve disputes and aging accounts

About you:

• 5+ years of collection experience in a high-volume b2b environment
• CCP designation or enrolment in the CCP program is an asset
• Proficient in ERP, and Infor SXE is an asset

This position for employment is for a current vacancy with Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing position. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact [email protected] .

Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies in English here and in French here. Additionally, the company uses AI to perform preliminary screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco/Highspring does not know and cannot opine on if its client’s use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).