Compliance Monitor, Licensing

Full-time, contract (3-4 months with the possibility of an extension)

Position summary

Reporting to the compliance supervisor, licensing, the temporary compliance monitor provides support to ensure that applicants and licensees of the College of Physicians and Surgeons of BC (CPSBC) are compliant with the legislation, Bylaws, policies and standards that govern CPSBC.

The compliance monitor conducts regular file reviews and audits, reviews responses on the Annual Licence Renewal Form, provides support to licensees and external partners regarding the licensure process and generates reports pertaining to licensing.

Duties and responsibilities

Duties include but are not limited to the following:

• provide general support regarding licensure requirements, including through the application process and the annual licence renewal process
• correspond with applicants and licensees via mail, email and telephone to obtain and document specific details
• communicate and ensure requirements of licensure are being met within given time frames, in accordance with CPSBC legislation, Bylaws, practice standards, and policies and procedures
• follow-up and monitor activities in a timely manner
• draft general correspondence for the compliance supervisor, manager and/or deputy registrar, licensing
• review/audit licensees’ files for supporting information and materials
• create agreement, authorization, and consent forms as required, and conduct necessary follow-up
• liaise with other CPSBC departments and/or other external organizations and jurisdictions to obtain and document specific details
• lead and/or assist with special projects related to the licensing department

• other duties as required

Decision-making

The compliance monitor makes high-level informed and sound decisions about department procedures, including following CPSBC Bylaws and policies. The compliance monitor is expected to confer with the compliance team and the manager when making substantive and higher-risk decisions regarding applicants and licensees.

Accountability

The compliance monitor works in a fast-paced environment with frequent interruptions and must be able to set work priorities to ensure that deadlines are met. The compliance monitor must have a keen attention to detail, and strong written and oral communications skills as this person communicates with all levels of staff within the organization and external partners.

Consequence of error/judgment

The compliance monitor maintains a calm demeanor during busy or stressful times. The employee will make informed decisions in regard to the release of information as they will have access to confidential information. Compliance monitors deal with sensitive issues and high-risk decision-making. Errors in this regard can raise CPSBC’s reputational risk.

Skills and qualifications

Required skills and qualifications include:

• relevant experience or equivalent combination of education and experience
• knowledge/experience in regulation and/or CPSBC policies and procedures is an asset
• background in biology, health sciences, or business administration is an asset
• attention to detail
• strong analytical skills with the ability to seek out and offer solutions to complex compliance issues
• exceptional ability to organize and set work priorities
• ability to work independently and as a team player in a fast-paced environment
• intermediate knowledge of Microsoft Office applications including Access, Excel, Word, and Outlook
• excellent oral and written communication skills
• proven ability to perform multiple tasks, balance continuous demands and priorities, and meet deadlines
• strong interpersonal skills
• ability to maintain a calm demeanor during busy or stressful times
• ability to exercise good judgment in recognizing scope of authority and protecting confidential information a must
• initiative and strong problem-solving skills

The compensation range for this position is $60,689 to $75,861 per year.

The College of Physicians and Surgeons of British Columbia (CPSBC) has been recognized as one of BC's top employers since 2011 and as a certified Living Wage Employer in BC since 2025. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package.

CPSBC is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.

CPSBC values the strength diversity brings to our workplace, so if you’re excited about a career at CPSBC but your past experience doesn’t align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.

We thank all applicants for their interest; however, only those selected for interview will be contacted.

CPSBC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.

We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.