Curo - Bilingual Property & Casualty Claims Express Advisor

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do

TheBilingual Property and Casualty Claims Express Advisor is responsible for serving the members and assisting claims team through investigation and settlement of minor auto and property claims. This includes establishing prompt relationships with insured members, review of policy coverages, liability and quantum ensuring fiduciary, regulatory and contractual compliance, and adhering to organization service standards, operational targets and core competencies.

Reporting to the National Auto Claims Manager, the core parts of your role will be to:

• Deliver a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with minor property and auto claims overflow.
• Setup and confirm coverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, referring questionable claims, assists with determining liability and reserving, reviews subrogation opportunities, assists with negotiating and resolving minor auto and property claims in a timely manner.
• Ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters.
• Contribute to the achievement of the department’s overall satisfaction, audit, and disposition results focusing on the quality and efficiency of the client experience.
• Coordinate, direct and follow up work plan activities performed by outside appraisal assignments, contractors, experts and service providers to completion.
• Provide business support to the claims team as necessary which includes administrative processes, vehicle salvage handling, documentation management and rental extensions accurately.
• Consult with adjusters or claims manager to review and discuss problem situations as required.
• Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input. This work includes entering claims on claims log, salvage recoveries and reserves and maintaining the online service survey statistics and OTIP’s document imaging system (ODIS) and partner’s system.
• Manage multiple tasks and prioritize work responsibilities while maintaining attention to details.
• Address centralized through effective dispatch and filing.
• Provide support to the member servicing various product questions and/or issue resolution via chat/email as the primary communication channel.
• Keep claims information confidential to protect operations.
• Adhere to partner's guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
• Actively participate in training sessions and collaborate with team members and management.
• Take an active role in creating an environment of continuous improvement of work efficiencies and highlight value work.
• Perform other duties within competence, as assigned.

Let’s Talk About You

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A minimum of one year’s experience in a property and casualty claims department.
• Working towards CIP Designation.
• Ability to communicate in French is required.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Demonstrated the ability to provide outstanding service in an accurate and efficient manner and resolve problems.
• Superior time management and organizational skills to manage competing priorities, including project management skills.
• Current Microsoft Office working knowledge.
• Ability to learn and adapt in a fast-paced environment including working with various computer programs, databases and software.
• Ability to work independently and as part of collaborative team environment.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Salary Range

This position offers a competitive salary within a range from $55,011 to $68,712 along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some of the Perks We Offer

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.

Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.

This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.