Publié il y a 11 jours
Customer Experience & Sales Specialist
@ Mosaic Home Services Ltd.
Edmonton, Alberta
En bref
Mosaic Home Services is hiring a full-time Customer Experience & Sales Specialist in Edmonton, Alberta. The role handles inbound customer inquiries, educates homeowners on services, converts inquiries into booked appointments, and coordinates scheduling with operations teams and franchise partners. The posting offers stable, year-round employment with on-the-job training.
Responsabilités :
- Respond to inbound calls, emails, texts and online inquiries
- Educate customers and convert inquiries into booked appointments
- Schedule appointments and maintain CRM records
- Coordinate with operations teams, technicians and franchise partners
- Follow up with customers to ensure no opportunities are missed
Résumé des exigences :
- Strong communication and trust-building skills
- Customer-first mindset with a natural sales approach
- Organized, detail-oriented and accountable
- Comfortable juggling multiple conversations in a fast-paced environment
- Confident learning new software and systems
Outils et compétences
Source et dates
Type de source non vérifié · humi
- Date publiée par l’employeur
- 2026-10-30
- Première détection par notre source
- 2026-10-30
- Mise à jour du dossier source
- 2026-10-30
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Mosaic Home Services Ltd.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 5 |
MOSAIC HOME SERVICES
Downright Demolition | Five Star Holiday Decor | Everlast Vinyl Fencing | Screen Savers | Colour Envy Painting | Miraculous Maids | Shine Above
Customer Experience & Sales Specialist
Edmonton, Alberta | Full-Time
About Mosaic Home Services
At Mosaic Home Services, we help homeowners maintain and improve their homes through a portfolio of trusted service brands. We believe exceptional customer experiences start with exceptional team members, and we're looking for someone who enjoys connecting with people, solving problems, and helping customers find the right solutions for their homes.
As a Customer Experience & Sales Specialist, you'll be at the centre of the customer journey—from the first conversation through booking and scheduling. You'll help homeowners understand our services, answer questions, recommend solutions, and turn customer conversations into successful outcomes.
This is a fast-paced role for someone who enjoys variety, communication, and the satisfaction of helping customers while contributing directly to company growth.
If you enjoy helping people, staying organized, and being part of a supportive team, we'd love to hear from you.
What You'll Do
Customer Experience & Sales
- Respond to inbound customer calls, emails, texts, and online inquiries.
- Build rapport with customers and understand their needs.
- Educate customers on Mosaic services and help them choose the right solution.
- Convert customer inquiries into booked appointments and sales opportunities.
- Recommend additional services when appropriate based on customer needs.
- Answer questions, address concerns, and create confidence throughout the booking process.
- Follow up with customers to ensure opportunities are not missed.
Scheduling & Coordination
- Schedule appointments accurately using our CRM and scheduling systems.
- Maintain detailed customer records, notes, and service information.
- Coordinate with operations teams, technicians, and franchise partners to support successful service delivery.
- Ensure field teams have the information they need to provide an exceptional customer experience.
- Help identify and resolve scheduling challenges quickly and proactively.
Customer Support & Problem Solving
- Provide friendly, professional, and solution-focused support.
- Triage customer concerns and determine the best next step.
- Communicate updates and changes clearly with customers and internal teams.
- Ensure every interaction leaves the customer feeling supported.
Administrative Excellence
- Maintain accurate records and documentation.
- Keep CRM information organized and up to date.
- Support process improvements that help the team deliver a better customer experience.
What Success Looks Like
- Customers feel valued, understood, and confident choosing Mosaic.
- Customer inquiries are successfully converted into booked appointments.
- Schedules are accurate and teams are set up for success.
- Follow-ups are completed consistently.
- Customer concerns are handled quickly and professionally.
- You contribute to team goals around customer satisfaction, booking success, and operational excellence.
What We're Looking For
- Someone who genuinely enjoys helping and connecting with people.
- Strong communication skills with the ability to build trust quickly.
- A customer-first mindset with a natural sales approach.
- Comfortable handling multiple conversations and priorities in a fast-paced environment.
- Organized, detail-oriented, and accountable.
- Confident learning new software and systems.
- Calm under pressure and able to problem-solve effectively.
- Previous customer service, sales, scheduling, hospitality, retail, or call centre experience is an asset.
Experience That Transfers Well
People who are successful in this role often come from:
- Customer service teams
- Inside sales or appointment-setting roles
- Sales
- Hospitality and restaurants
- Call centres and customer support teams
What We Offer
- Stable, year-round employment with a growing company
- On-the-job training and ongoing support
- A collaborative team environment
- Opportunities to learn multiple areas of the business
- Career growth opportunities within the Mosaic group
- A role where your conversations directly impact customer satisfaction and company growth
Who You'll Enjoy Working With
Our team values accountability, communication, teamwork, and continuous improvement. We support one another, celebrate wins together, and take pride in creating exceptional experiences for our customers every day.
To apply, contact Mosaic Home Services.
#HP
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.