Publié il y a 6 jours
Customer Success Manager II
@ Vendasta
Saskatoon, Saskatchewan
En bref
Vendasta is hiring a Customer Success Manager II for a book of business accounts, based in Saskatoon with office-first work or remote in Canada or Florida. The role covers onboarding, weekly account health checks, escalations for at-risk accounts, and identifying platform expansion opportunities. The posting asks for two or more years in a customer-facing role and daily use of AI tools.
Responsabilités :
- Own and grow a large book of accounts
- Onboard and train new accounts one to one and in groups
- Check account health weekly and act on risks before renewal
- Handle escalations through to a fix
- Build playbooks and automations
Résumé des exigences :
- Two or more years in a customer-facing role, ideally SaaS customer success
- Experience running onboarding, account reviews and escalations
- Clear, confident customer communication
- Strong organization across many accounts
- Daily use of AI tools
- Degree in Business or Communications is an asset
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-11-04
- Première détection par notre source
- 2026-11-04
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (préféré) |
| Domaines d’études | Business, Communications |
| Avantages mentionnés | Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Vendasta
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Helping businesses get more customers. And keep them.
Description complète de l’entreprise
Vendasta is the leading AI software company for customer acquisition and engagement, helping businesses get more customers. And keep them. Our AI-powered platform unifies marketing, sales, and operational workflows—eliminating the need for fragmented tools and streamlining every stage of the customer journey. Headquartered in Saskatoon, Canada, Vendasta employs over 700 dedicated team members across offices in Saskatoon, Boca Raton, and Chennai, serving a global network of partners and SMBs.
- Abonnés LinkedIn
- 29 552
- Personnes associées sur LinkedIn
- 752
- Bureaux déclarés
- 410 22nd St E, 15th Floor, Saskatoon, Saskatchewan S7K5T6, CA
- 325 Front Street West, 4th floor, Toronto, Ontario M5V 2Y1, CA
- 77, Velachery Rd,, 1st Floor,, Chennai, Tamil Nadu 600015, IN
- 75 Kneeland Street, Boston, Massachusetts 02111, US
- Catégories d’activité
- Small and Medium Businesses
- Social Media
- E-Commerce
- Digital Marketing
- Task Management
- Software
- SaaS
- B2B
- Project Management
- Real Estate
- Advertising
- E-Commerce Platforms
- Autres noms enregistrés
- Vendasta
- Spécialités
- Reputation Management
- social marketing
- digital advertising
- review monitoring
- reputation management software
- white-label ecommerce
- local citation building
- social media management platform
- ppc solutions
- website builder
- seo white label services
- productivity software
- client portal
- agency management software
- sales crm
- meeting scheduler
- automations
- and project management software
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 199 066 963
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Vendasta is the leading AI software company for customer acquisition and engagement, helping businesses get more customers. And keep them. Our AI-powered platform unifies marketing, sales, and operational workflows—eliminating the need for fragmented tools and streamlining every stage of the customer journey. Headquartered in Saskatoon, Canada, Vendasta employs over 700 dedicated team members across offices in…
| Champ | Valeur |
|---|---|
| Secteur | Software Development |
| Taille | 501-1,000 employees |
| Siège social | Saskatoon, Saskatchewan |
| Type d’organisation | Privately Held |
| Fondée en | 2008 |
| Spécialités | Reputation Managementsocial marketingdigital advertisingreview monitoringreputation management softwarewhite-label ecommercelocal citation buildingsocial media management platformppc solutionswebsite builder |
| Offres sur Jobsy | 5 |
| Voir la page |
Job Title: Customer Success Manager II
Saskatoon, SK (office-first) or Remote in Canada or Florida
Business owners buy software to grow, not to learn another tool. You make sure they get real value from Vendasta, and stay.
What You’ll Do
You’ll work with Sales, Product, Marketing, Revenue Operations and Support.
- Own a large book of accounts, and how well they stay and grow.
- Onboard and train new accounts, one to one and in groups.
- Check account health weekly and act on risks before renewal.
- Handle escalations for at-risk accounts through to a fix.
- Spot where more of the platform would help a customer.
- Build playbooks and automations that let you serve many accounts well.
- Use AI to summarize calls, draft updates and plan your week.
- Bring customer feedback to Product and Marketing.
What You’ll Bring
- Two or more years in a customer-facing role, ideally Customer Success in SaaS.
- A degree in Business, Communications or a related field is an asset.
- Clear, confident communication with customers every day.
- Experience running onboarding, account reviews and escalations.
- A process you started yourself that made customers happier or work faster.
- You stay organized across many accounts at once.
- You already use AI daily to draft, summarize or plan.
Nice to have: experience with a CRM or customer success platform.
Why Vendasta
Our purpose is simple: make technology easy, accessible and affordable. We’re building the AI workforce for business owners, so the people who run local businesses can spend less time on busywork and more time on their customers. Everything we do starts with those customers. If it doesn’t help a business owner win, we don’t build it.
How We Work
We own it (Drive), we’re candid (Respect), we keep learning (Agility) and we start with the customer (Innovation). We work hard, celebrate each other’s wins, and keep it fun. It’s part of why we were named one of Canada’s Most Admired Corporate Cultures for 2025.
And the coolest part?
We don’t just talk about AI. We build it. Whatever your role, we’ll train you to use it like a power user, with tools most companies are still reading about. Add coaching, mentorship, hands-on workshops and courses that move your career forward, and you’ll grow faster here than anywhere else. Plus, you’ll get health and wellness benefits, flex days and paid volunteer time, because doing your best work means having time for what matters outside it.
Journal
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