Donor Relations Coordinator

The Position:

Reporting to the Director, Donor Relations, the Donor Relations Coordinator supports the operational coordination of Redeemer University’s annual and monthly giving programs, including donor segmentation, appeal scheduling, and stewardship activities.

Serving as the primary liaison with Marketing & Communications (MarCom), the role ensures timely donor communications, supports departmental administration, and provides backup assistance to the Database Administrator to maintain accurate donor records and foster long-term donor engagement.

• This is a 50% FTE, PT role at approx. 20 hrs per week

Responsibilities:

Donor Appeal Coordination & MarCom Liaison (35%)

• Work with the Director to oversee and coordinate the annual donor appeal schedule for the DR team.
• Collaborate with the Database Administrator to develop/maintain donor list segmentation for targeted appeals.
• Liaise with the Marketing & Communications (MarCom) team to coordinate appeal timelines, creative assets, and communication channels.
• Monitor deadlines and ensure donor appeals are accurately prepared and launched on schedule.
• Coordinate the use of MarCom resources and communication channels to support successful donor outreach.

Monthly Giving Program Coordination (35%)

• Receive, welcome, and onboard new monthly donors into the program.
• Work with the Database Administrator to ensure monthly gifts are accurately coded and recorded.
• Develop and coordinate targeted stewardship communications to engage and retain monthly donors.
• Collaborate with Campus Services, the Bookstore, and other departments to develop and promote donor benefits, including: discount codes and special offers, advance ticket ordering opportunities, etc.
• Coordinate ongoing donor engagement and stewardship initiatives to strengthen donor relationships, support recurring revenue, and improve donor retention.

Database Administrator Backup (20%)

• Provide backup support to the Database Administrator (DBA) in the following areas:

• Gift coding and processing.
• Donor list preparation and data extraction.
• Generation of routine reports and data summaries.
• Database maintenance and data integrity activities.
• Routine departmental administrative tasks.

• Assist with maintaining the accuracy and integrity of CRM records.
• Support continuity of gift processing and database operations during peak periods or in the DBA's absence.
• Occasionally collaborate with departmental student workers on data entry, ensuring accuracy and data integrity.

Departmental Administration (10%)

• Assist with miscellaneous departmental projects and administrative activities as required.
• Provide general administrative support to the Donor Relations (DR) department.
• Provide coordination and logistical support for departmental events and related activities.
• Undertake additional duties and responsibilities as delegated by the Director.

Preferred Skills and Attributes:

• 1–3 years of experience in fundraising operations, donor relations, or database administration support.
• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Knowledge of ethical fundraising practices and donor confidentiality.
• Exceptional attention to detail and accuracy
• Strong analytical, critical-thinking, and problem-solving skills, with the ability to interpret and integrate data across workflows.
• Ability to plan, organize, and maintain accurate and comprehensive donor records.
• Strong interpersonal skills and sensitivity in handling confidential / difficult matters.
• Ability to adapt quickly and respond effectively to unexpected or stressful situations.
• Strong collaboration and communication skills when working with internal departments and external stakeholders.
• Commitment to providing a high level of customer service and support.

Education/Training:

• Post-secondary diploma or Bachelor’s degree in Office/Business Administration, Non-Profit Management, Information/Data Management, Marketing, or a related field that demonstrates the required critical thinking, research and analysis, and other administrative needs of this role.
• Strong working knowledge of donor management CRMs (Raiser’s Edge experience an asset), data entry/hygiene standards, and familiarity with email tools.

Other Requirements:

• Understanding of Redeemer University (Mission, Values, and Reformed Christian identity)

Position Reports to: Director, Donor Relations

Expected Start Date: ASAP

Salary Range - $47,980 – 67,244 – (A1)

Expiry Date: Posted until filled