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Field Service Technician

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Waterdown, Ontario

Temps plein
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SIGNAUX

En bref

AAG, a global manufacturer of CNC Router Machines and Knife Systems, is hiring a Field Service Technician to provide on-site installation, repair, warranty service and maintenance for existing customers. The role involves regular travel, up to 75% of work time, with some evening and weekend availability. A valid driver's licence and a passport allowing unrestricted travel in North America are required.

Responsabilités :

  • Install and service CNC Router Machines on site
  • Train customers on machine operation
  • Resolve product and service concerns
  • Provide phone and online customer support
  • Work with engineers on upgrades

Résumé des exigences :

  • Diploma or degree in electrical/electronic controls or related field
  • Experience in a technical troubleshooting role
  • CAD-based design software experience
  • Valid driver's licence and passport for North American travel
  • Ability to travel up to 75% of work time

Outils et compétences

CNC router machinesCAD software
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2025-11-14
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairesoir
Déplacementsavion : fréquents · route : modérés
Milieu de travailChez les clients, Usine, Véhicule
PositionAssis et debout
Exigences physiquesphysique modéré · ordinateur modéré
LanguesEnglish
Permis de conduireexigé
FormationCollégial (DEC) (exigé)
Domaines d’étudesElectrical/Electronic Controls, Electrical Engineering, Mechanical Engineering

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Description

AAG is a leading global manufacturer of CNC Router Machines and Knife Systems. With over 350,000 standard machine configurations and over 30 decades of experience, AAG specializes in matching machinery to customers' unique needs and budgets. Designed and built at our state-of-the-art factory in Waterdown, Ontario, and Tallmadge, Ohio, our Computer Numeric Control (CNC) machines are supplied and supported through a global network of sales and support offices and authorized dealers.

AAG is an equal opportunity employer, committed to profitable growth and responsible management for the benefit of our customers, suppliers, shareholders, and employees. Our teams are engaged and innovative and driving change throughout our Company, from our production facilities to our clients, in our meeting rooms, and our communities. A diverse and inclusive work environment, as we believe an inclusive company culture inspires people to stay curious, engaged, and challenged.

Overview

The Field Service Technician provides on-site service and support to our existing customers, performing timely and high-quality repairs, warranty service, maintenance, and product installations. This role requires regular travel and is essential in upholding product reliability and delivering exceptional customer service to our established client base.

Duties and Responsibilities

  • Professional service and installation of CNC Router Machines.
  • Trains customers on CNC Router Machines.
  • Resolves product and service-related concerns.
  • Provides customer telephone and online support.
  • Conducts on-site service calls.
  • Provides guidance and support to customers.
  • Works with engineers on product development and system upgrades.
  • Other duties as assigned.

Experience/Education Requirements

  • Degree or Diploma related to Electrical/Electronic Controls or related field required.
  • Experience with CAD-based design software and/or computer science programs.
  • Experience with high voltages an asset.
  • Experience in a technical role, preferably troubleshooting of electrical and mechanical systems.
  • Experience in customer facing roles, including equipment demonstrations and end-user training.

Skills/Qualifications

  • Valid Driver’s License.
  • Passport and able to travel throughout North America without restriction.
  • Ability to travel up to 75% of work time with availability to work evenings and weekends when required.
  • Strong communication skills, with the ability to convey information clearly and effectively.
  • Ability to positively represent the Company.

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