Flight Coordination Specialist

Skyservice Business Aviation

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

Overview of role:

As a Flight Coordination Specialist, you are responsible for acting as a primary contact to assigned aircraft while serving as the first-level operational support resource for Flight Coordinators. You provide advanced operational guidance, support complex trip coordination, perform quality assurance activities, and help ensure the consistent execution of flight operations across the fleet. Working closely with the Team Lead, Flight Coordination, you support operational continuity through mentorship, coaching, and competency development following initial onboarding and training. You escalate unresolved operational, technical, or service issues to the Team Lead as required.

SUMMARY OF RESPONSIBILITIES:

Flight Coordination and Client Support

• Act as primary contact for assigned aircraft, while working within the Flight Coordination team to provide seamless operational support from pre-flight planning, through in-flight support and post-flight duties.
• Prepare and maintain accurate flight routing and itineraries, ensuring compliance with crew duty and rest requirements, Standard Operating Procedures (SOPs), applicable aviation regulations and client requirements.
• Coordinate customs requirements, airport slots, catering, ground transportation, crew logistics and other trip-related services.
• Monitor airport conditions, weather, airspace and air traffic control restrictions, and validate aircraft and crew positioning, Minimum Equipment List (MEL) status and other requirements involving trip execution.
• Coordinate operational changes and recovery requirements, including revised flight arrangements and replacement aircraft, working with Flight Crew, Maintenance, Client Account Managers and other stakeholders.
• Take the lead in the coordination of complex international or high-profile trips as required.
• Monitor flight progress and complete required post-trip duties, including flight log updates and follow-up on outstanding items.
• Support charter sales with trip quoting and route planning as required.
• Maintain proactive communication with clients and their representatives to support a consistent, high-quality client experience.

Operational Support and Quality Assurance

• Serve as the first-level operational support resource for Flight Coordinators, providing guidance, troubleshooting, and issue resolution for routine and moderately complex operational matters.
• Escalate unresolved operational, technical, client-service, or procedural issues to the Team Lead when additional direction or approval is required.
• Maintain awareness of operational activity across assigned aircraft during the shift and provide an additional level of review and quality assurance to identify potential errors, gaps or risks before they impact execution or client service.
• Collaborate with Team Lead to support daily workload coordination ad operations priorities.
• Collaborate with Flight Coordinators, Evening Flight Followers, Flight crew and cross-functional partners to resolve operations issues and escalate risks or service concerns as appropriate.
• Support effective shift handovers by ensuring outstanding operational requirements, risks and follow-up items are clearly communicated.

Training and Team Development

• Provide ongoing mentorship, coaching, and competency development following initial onboarding and training led by the Team Lead.
• Provide ongoing guidance and mentorship to designated Flight Coordinators following initial onboarding and training, reinforcing established procedures, operational standards and best practices.
• Identify knowledge or training gaps and provide feedback to the Team Lead to support ongoing team development and training needs.

Department Support and Improvement

• Assist in the investigation and follow-up of service failures, operational incidents and safety-related matters in collaboration with the Team Lead, Supervisor and other appropriate stakeholders.
• Identify recurring operational issues, process gaps and improvement opportunities, and contribute frontline operational knowledge to the development and implementation of solutions.
• Lead or support special projects and departmental initiatives as assigned by the Team Lead or Supervisor.

QUALIFICATIONS AND SKILLS REQUIRED:

• Post-secondary diploma or degree in Aviation Management or a related field, or equivalent combination of education and relevant experience.
• Minimum three (3) years of experience in flight management, dispatch or coordination; current Skyservice Flight Coordinators with a minimum of 12 months of Skyservice experience and demonstrated readiness for increased operational responsibility, may be considered.
• Working knowledge of flight coordination processes and applicable aviation regulations and requirements, including Canadian Aviation Regulations (CARs), Federal Aviation Administration (FAA) regulations and/or European Union Aviation Safety Agency (EASA) requirements.
• Strong operational judgment and problem-solving skills, with the ability to take initiative, make sound decisions and manage multiple priorities in time-sensitive and high-pressure situations.
• Demonstrated ability to provide operational guidance and mentorship to others, with a commitment to continuous learning and development.
• Strong organizational and multitasking skills, with high attention to detail and the ability to identify operational risks, inconsistencies and potential errors.
• Exceptional communication and client-service skills, with the ability to collaborate effectively with Flight Coordinators, Account Managers, Flight Crew, clients, vendors and cross-functional teams.
• Adaptable, self-directed and team-oriented, with a positive attitude and demonstrated behaviours consistent with Skyservice’s core values.
• Experience working withing a Flight Operating System and proficiency in Microsoft Office applications; knowledge of Skyservice’s systems and operating environment is considered an asset.
• Ability to participate in the rotational on-call schedule outside regular business hours and on weekends as needed.

Our perks and benefits include but are not limited to:

• Hybrid working arrangements
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.