General Manager

General Manager - Hotel Operations

About The Role

Are you a passionate leader who enjoys developing teams, elevating guest experiences, and driving business success?

We are seeking an experienced and motivated General Manager to oversee the operations of two hotel properties in Kamloops, British Columbia. This role is ideal for a hands-on leader who can inspire and empower employees, strengthen operational performance, and create exceptional guest experiences.

Reporting to the Chief Operating Officer, the General Manager will be responsible for overseeing all aspects of hotel operations, including financial performance, revenue management, guest satisfaction, supplier agreements, sales strategy, human resources, and property maintenance. The successful candidate will play a key role in driving business growth, improving operational efficiency, and maintaining high standards of service.

Key Responsibilities

Oversee daily hotel operations to ensure efficiency, quality, and exceptional guest satisfaction.

Lead, coach, and develop team members, fostering a positive and accountable workplace culture.

Manage financial performance, budgeting, forecasting, revenue optimization, and operational reporting.

Monitor guest feedback and implement strategies to enhance the overall guest experience.

Oversee inventory management, supplier relationships, purchasing, and contract agreements.

Support sales initiatives and business development strategies to increase revenue and occupancy.

Manage human resources activities, including staffing, performance management, training, and employee development.

Ensure hotel facilities are well-maintained, safe, and compliant with applicable regulations and standards.

Address guest concerns and operational challenges professionally, using sound judgment and effective problem-solving skills.

Collaborate with corporate leadership to implement business strategies and achieve organizational goals.

Qualifications And Experience

Minimum of five years of experience in a hotel supervisory or management role.

Post-secondary education in hospitality management, business administration, or a related field is considered an asset.

Strong financial management skills, including budgeting, revenue management, inventory control, payroll, basic accounting, and reporting.

Experience with hotel management systems and operational procedures.

Proven ability to lead, coach, motivate, and develop high-performing teams.

Excellent written and verbal communication skills, with strong attention to detail.

Demonstrated ability to handle challenging situations with diplomacy, professionalism, and patience.

Strong analytical, investigative, problem-solving, and strategic planning skills.

Excellent organizational skills, with the ability to prioritize tasks and implement effective solutions.

High levels of integrity, accountability, confidence, and sound judgment.

A proactive, results-oriented approach with the flexibility to adapt to changing business needs.

Must be legally entitled to work in Canada.

What We Offer

Opportunities for professional growth and leadership development.

A collaborative work environment with experienced hospitality professionals.

Access to specialized leadership training and development resources.

The opportunity to contribute to local communities and sustainability initiatives.

A competitive benefits package.

RRSP contributions upon enrollment.

Employee discounts on hotel stays and dining.