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Head of Operations, Service Delivery

@ Aimhire

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Toronto, Ontario

Temps plein5+ ans d’expérience
Postuler
SIGNAUX

En bref

Aimhire is hiring a Head of Operations, Service Delivery for a Canadian immigration and citizenship law firm, a full-time hybrid role in Toronto. The role owns end-to-end service delivery across five service lines, leads practice leads and managing attorneys, and drives AI and automation. Experience requirements are 5 to 12 years of operations leadership.

Responsabilités :

  • Own end-to-end service delivery across five service lines
  • Lead, mentor and develop Practice Leads and Managing Attorneys
  • Drive delivery cost optimization and productivity with Finance
  • Develop AI and automation roadmap for service delivery
  • Convert sales forecasts into capacity plans and hiring strategies

Résumé des exigences :

  • 5 to 12 years of operations leadership experience
  • At least 3 years leading high-volume service delivery teams
  • Experience managing teams of 20 to 50+ employees
  • Strong budget, capacity planning and unit economics experience
  • Hands-on AI and automation adoption experience
  • Lean or Six Sigma is an advantage
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-11-12
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineOpérations
Expérience5 an(s) et plus
Expérience en gestion3 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ChampValeur
Offres sur Jobsy3
Description

We're Hiring: Head of Operations, Service Delivery

Location: Toronto, ON, Canada (Hybrid)

Employment Type: Full-time

Experience: 5–12 Years

About Our Client

Our client is a well-established Canadian immigration and citizenship law firm with a long-standing presence in the industry. Through its online platform and legal services, the organization helps individuals navigate the complexities of Canadian immigration.

Combining decades of legal expertise with technology and digital innovation, the organization is focused on delivering exceptional client experiences.

About the Role

We are looking for a Head of Operations, Service Delivery to lead and transform service delivery across our client's portfolio of legal practices.

This is a senior leadership opportunity for a hands-on, commercially minded operator who can translate rapid business growth into consistent, efficient, and scalable operations.

You will own end-to-end service delivery across all five service lines, ensuring operational excellence, improving productivity, optimizing costs, and driving the adoption of AI and automation.

Key Responsibilities

  • Own end-to-end service delivery, including case throughput, turnaround times, backlog, capacity utilization, and service levels.
  • Lead, mentor, and develop Practice Leads and Managing Attorneys.
  • Establish management cadences, operational reviews, and performance scorecards.
  • Drive delivery cost optimization, productivity, and contribution margins in partnership with Finance.
  • Develop and execute a roadmap for modernizing service delivery through AI, automation, and workflow improvements.
  • Partner with the CPO and CTO to translate technology investments into measurable operational outcomes.
  • Convert sales forecasts and growth targets into capacity plans and hiring strategies.
  • Provide the COO with clear, data-driven visibility into operational performance.

Key Requirements

  • 5–12 years of operations leadership experience.
  • At least 3 years of experience leading high-volume service delivery teams.
  • Experience managing teams of 20–50+ employees, including managers leading their own teams.
  • Proven track record of redesigning processes and improving productivity, quality, and operational efficiency.
  • Strong experience managing budgets, capacity planning, and unit economics.
  • Hands-on experience driving AI and automation adoption.
  • Strong commercial acumen and the ability to translate operational improvements into measurable business results.
  • Experience with Lean / Six Sigma methodologies is an advantage.

Interested in leading and scaling high-performance service delivery operations? We'd love to hear from you!

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