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Publié il y a 118 mois

Incident Manager

@ Info-Ways

Toutes ses offres

Brampton, Ontario

Sur placeContrat
Postuler
SIGNAUX

En bref

Info-Ways is hiring a contract Incident Manager in Brampton, ON, for at least 6 months. The role runs Major Incidents to resolution, handles escalations, tracks incidents in a ticketing tool, and issues Major Incident communications and daily summary reports. Background verification is required for selected candidates.

Responsabilités :

  • Lead Major Incidents through to resolution
  • Escalate per the escalation schema in the PPM
  • Track incident data in the trouble ticket tool
  • Provide Major Incident communications and daily summary reports
  • Participate in weekly and monthly review meetings

Résumé des exigences :

  • Experience with major incident management
  • Strong escalation and communication skills
  • Familiarity with trouble ticket tracking tools
  • Ability to pass background verification

Outils et compétences

Trouble ticket tracking toolIncident Management toolEmailTeleconference
Source et dates

Site carrière / système de candidatures · smartrecruiters

Date publiée par l’employeur
2017-02-27
Première détection par notre source
2026-10-14
Mise à jour du dossier source
2026-10-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Offres sur Jobsy72
Description

Company Description

IT

Job Description

Role: Incident Manager

Location: Brampton, ON

Duration: 6+ Months

BGV will be done for the selected candidates.

JD below

· Provide the Incident Manager role for all Major Incidents, to drive the Incident to resolution

· Perform escalations, in accordance with the escalation schema as set forth in the PPM.

· Record and track Incident related information within trouble ticket tracking tool

· Provide Major Incident communications

· Provide daily Major Incident summary reports

· Participate in weekly operational review meetings

· Participate in monthly process improvement meetings

  • Participate in the Incident and Major Incident Management process as documented in the policy and procedures document.
  • Meet with Rogers on a weekly basis to review Incidents worked on within the performance window for review of data input quality compliance.
  • Resolve those Incidents arising from or related to the Services.
  • Quickly resolve Incidents, maintain clear accountability, meet authorized user expectations, meet specified Service Levels and support critical business processes.
  • Employ procedures and technology for proactive monitoring, logging, tracking, escalation and notification, review, and reporting (historical and predictive) for all Incidents related to the Services. The procedure will include monitoring of open queues to verify that no tickets are idle and/or not being acted upon.
  • Implement a process that establishes responsibility and ownership of each Incident to a single group/area for resolution, thus minimizing redundant contacts with the authorized user. Communication and updates to authorized users will be timely and courteous. of Incidents status will be continually maintained within the Incident Management tool.
  • Update the Incident ticket on a timely basis throughout the life of the Incident.

Provide Incident status information to authorized users, through email and teleconference as required

Please respond with your word resume and requested details:

Full Name :

Work Authorization:

Contact Number :

Email ID :

Skype ID:

Current location:

Willing to relocate :

Rate/hr :

Additional Information

All your information will be kept confidential according to EEO guidelines.

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