Inside Sales Representative

Location: Toronto, ON

Employment Type: Full-time

Work Arrangement: On-site, daily, Monday-Friday, 9am-5pm

Base Salary: 70-75k + bonus

On-Target Earnings (OTE): 100-140k annually within the first 1-2 years, based on achieving sales targets.

• No Earnings Ceiling: High performers have the opportunity to earn beyond this range.

About the Role

An established international logistics company is seeking a motivated, results-driven Inside Sales Representative to manage incoming sales enquiries, build customer relationships, and convert opportunities into booked moves.

Working primarily from the office, you will engage prospective clients by telephone, email, and video consultation, understand their requirements, coordinate accurate quotations, and convert qualified opportunities into booked moves.

You will be responsible for maintaining a strong sales pipeline, delivering exceptional customer service, and consistently achieving individual sales targets.

Success in this position requires strong communication, proactive follow-up, excellent organization, and disciplined CRM management.

Key Responsibilities

Lead Management and Client Engagement

• Respond promptly to inbound and assigned sales enquiries.
• Establish trust and rapport with prospective clients from the first conversation.
• Understand customers' requirements, timelines, destinations, and expectations.
• Clearly explain available international services.
• Maintain consistent and professional communication throughout the sales process.
• Conduct client site visits approximately 3-4 times per month, typically lasting 1-2 hours each. All work-related travel expenses will be covered by the employer.

Consultative Inside Sales

• Conduct telephone and video consultations to assess clients' requirements.
• Coordinate virtual household goods surveys and obtain accurate shipment information.
• Assess shipment volume, packing needs, destination requirements, timelines, and special items.
• Identify customer needs and recommend appropriate solutions.
• Coordinate with internal teams when additional technical assessments or on-site surveys are required.

Quotations, Follow-Up and Closing

• Prepare or coordinate quotations in accordance with company pricing procedures.
• Present proposals professionally and address customer questions or objections.
• Follow up consistently with prospective clients to maximize conversion.
• Negotiate within approved commercial guidelines and close sales.
• Manage multiple sales opportunities while maintaining an organized pipeline.
• Take ownership of individual sales targets, conversion rates, and revenue performance.

CRM, Documentation and Teamwork

• Maintain accurate and up-to-date customer records in company CRM/ERP systems.
• Document all communications, quotations, follow-up activities, and sales outcomes.
• Follow established sales procedures, pricing policies, and documentation requirements.
• Work closely with pricing, operations, logistics coordinators, and customer service teams.
• Ensure complete and accurate handovers of confirmed bookings.
• Contribute ideas to improve sales processes and the customer experience.

Business Development

• Identify additional opportunities through referrals, repeat clients, and corporate relationships.
• Support relationships with organizations, corporate accounts, and potential referral partners.
• Contribute to initiatives designed to increase sales conversion and business growth.

Qualifications and Experience

• 4+ years of proven inside sales or consultative sales experience with demonstrated success in achieving targets.
• Strong telephone sales, relationship-building, negotiation, and closing skills.
• Excellent verbal and written communication skills in English.
• Experience managing inbound leads and maintaining a structured sales pipeline.
• Strong organizational skills and attention to detail.
• Proficiency with CRM systems, Microsoft Office, email, and video conferencing platforms.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Professional, confident, personable, and customer-focused approach.
• Ability to work collaboratively with internal teams.

Preferred experience

• International logistics, home services, real estate, insurance, travel, hospitality, or other consultative service industries.
• Direct experience is an advantage but not mandatory for candidates with a strong sales track record and willingness to learn.

Ideal Candidate Profile

We are looking for someone who is:

• Results-driven: Motivated by achieving targets, converting leads, and closing business.
• Personable and professional: Able to establish trust quickly, especially over the telephone and video.
• Proactive and persistent: Consistently follows up and takes ownership of sales opportunities.
• Organized and disciplined: Maintains accurate records and follows established processes.
• Customer-focused: Understands the emotional and logistical challenges.
• Resourceful: Takes initiative and finds practical solutions.
• Resilient: Performs effectively under pressure and during peak seasons.
• Team-oriented: Works constructively with colleagues across departments.