Manager, Community and Councillor Relations

JOB INFORMATION

Requisition ID: [[id]]
Number of Vacancies: [[numberOpenings]]
Department: [[division]] - [[department]]
Salary Information: [[custJOAnnualizedSalary1]] - [[custJOAnnualizedSalary2]]
Pay Scale Group: 11SA
Employment Type: Regular Full-time
New or Existing Vacancy: New

Weekly Hours: [[custStandardHours]] Off Days: [[custOffDays]] Shift: [[custShift]]
Posted On: November 6, 2026
Last Day to Apply: November 16, 2026
Reports to: [[custReportsToTitle]]

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Join our Community and Stakeholder Relations team at this exciting time and apply for the Manager, Community & Stakeholder Relations – Councillor Relations position.

What You Will Do

• As the Manager of Community & Councillor Relations, you will be responsible for providing leadership in the development, planning, and execution of strategic consultation and communications – including working out of City Hall and TTC Head Office.
• This role plans, facilitates and implements community and stakeholder relations, issues management strategies, and activities for the TTC, while promoting and influencing community understanding and support for major TTC projects and initiatives.
• You will manage TTC’s Executive Communications Team – responsible for proactively updating the TTC Chair, Mayor’s Office, and City Councillors on TTC initiatives, and responding to Councillor, TTC Chair and Mayor’s Office queries on behalf of the CEO.
• You will ensure the development of detailed, pro-active community relations plans for each major project and initiative, to build positive relationships with Councillors, customers, neighbours and stakeholders.
• Prepare and deliver materials at community consultations on planning/construction initiatives, prepare required backgrounders in advance of TTC Board, Committee and City Council meetings for senior staff and elected officials, and advocate for community involvement, with a diversity and inclusion lens, including particular emphasis on equity seeking groups.
• You will liaise with senior TTC staff, Board Members, City staff, City Councillors, Provincial agency and Metrolinx staff, and other third party agency staff as required to maintain positive relationships. In addition, advise senior project managers on consultation strategies and requirements, provide reports for the TTC Board, and City Committees/Council for project approvals and updates as required.
• You will act as a resource to provide consultation, direction, advice and guidance regarding strategic issues with major community and stakeholder impacts and provide TTC input to City of Toronto and Metrolinx staff for partnerships on joint projects.
• As the Manager, Community & Stakeholder Relations – Councillor Relations, you will attend TTC Board, City Committee, City Council, public meetings and other Commission meetings, provide background materials for senior staff, included key facts and FAQs of interest to the public and elected officials, and present and/or discuss project details as required and represent the TTC on strategic initiatives regarding transit project implementation.
• You will be responsible for managing a team and will plan, direct, manage and monitor their work and delegate responsibilities in an efficient and cost effective manner, during all phases of the Community and Stakeholder Relations and Councillor Relations Program.

What Skills Do You Bring?

• Apply analytical skills
• Communicate in a variety of mediums
• Counsel, advise, and coach in the relevant discipline
• Create and deliver presentations in various formats
• Manage human resources
• Plan and organize activities / projects to meet section and organizational goals

What Qualifications Do You Bring?

• Completion of a post-secondary education in social science or a related discipline, combined with extensive experience in Community and Stakeholder relations on major infrastructure projects or a combination of education, training and experience deemed to be equivalent.
• Extensive experience in community relations, communications, and issues management.
• Ability to anticipate issues, provide innovative solutions and resolve complex and sensitive problems effectively, while providing timely and accurate reports with challenging deadlines.
• Comprehensive knowledge of applicable legislative and regulatory processes.
• Excellent organizational, analytical, reasoning and problem solving abilities.
• Excellent leadership and project management skills.
• Superior written and oral communication, interpersonal, presentation, facilitation, and diplomacy skills.
• Must be decisive and be able to effectively manage in a rapidly changing environment
• Ability to effectively motivate staff to ensure that established community relations goals and objectives are achieved.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

What we Offer?

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.