Manager, E-Commerce Merchandise Planning

Job Title: Manager, E-Commerce Merchandise Planning

Location: Toronto, ON

https://www.uniqlo.com/ca/en/

https://www.fastretailing.com/employment/en/

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high-quality, long-lasting, innovative clothing at an affordable price.

Position Overview:

The Manager, E-Commerce Merchandise Planning will play a central leadership role in developing and executing sales planning and assortment strategies for the UNIQLO Canada Digital-Commerce platform. This pivotal position assumes full end-to-end accountability for the digital merchandising plan, including strategic assortment curation, advanced inventory oversight, and rigorous alignment with enterprise-wide business objectives. The incumbent will deliver ambitious growth targets, safeguard profitability, and champion an exceptional customer experience, ultimately shaping the trajectory and long-term success of UNIQLO Canada's online channel.

Key Responsibilities:

Sales Planning & Business Performance

• Provide strategic leadership for end-to-end e-commerce sales planning on a weekly, monthly, and seasonal basis, spanning divisions, categories, and key product lines.

• Conduct in-depth, data-driven analyses of sales performance versus plan, year-over-year trends, and forecasts to proactively identify business risks and unlock growth opportunities.

• Oversee, synthesize, and interpret a comprehensive suite of e-commerce KPIs, including sales, traffic, conversion, AOV, UPT, sell-through, stock availability, and markdown efficiency, to inform high-impact strategic decision-making.

• Deliver high-level strategic business insights and develop actionable plans to drive significant improvements in sales performance and profitability.

Digital Merchandising Strategy

• Spearhead the development and execution of comprehensive digital merchandising strategies across homepage, category, product listing, landing, and campaign pages, in close partnership with the site operations team.

• Strategically optimize product visibility and placement, leveraging business priorities, customer demand, seasonality, inventory dynamics, and emerging market trends to maximize commercial impact.

• Cultivate strong cross-functional collaborations with site operations and marketing teams to ensure prominent, on-brand online representation of key products, new launches, high-profile promotions, and seasonal campaigns.

• Champion ongoing improvements to customer navigation, product discoverability, and the overall online shopping experience, setting new benchmarks for digital excellence.

Assortment, Inventory & Size Optimization

• Collaborate closely with Merchandising, Planning, and Inventory Control teams to drive optimal e-commerce product assortment strategies.

• Proactively identify sales growth opportunities and inventory risks by item, color, size, and region through rigorous analysis.

• Lead targeted initiatives to enhance assortment availability, prioritize high-demand products, and systematically address key customer pain points.

• Recommend and implement data-driven strategies to maximize sell-through, reduce lost sales, and minimize excess inventory, ensuring alignment with business objectives.

Promotion & Markdown Planning

• Support EC planning initiatives informed by business objectives, competitive analysis, inventory levels, and customer demand insights.

• Evaluate promotional effectiveness and deliver comprehensive post-campaign analyses, highlighting key learnings and actionable recommendations.

• Identify and recommend strategic markdowns and pricing communication opportunities that accelerate conversion while safeguarding brand equity and profitability.

Customer & Market Insights

• Conduct in-depth analysis of customer behavior, search trends, voice of customer (VOC), product reviews, and online shopping patterns to identify strategic opportunities for improvement.

• Continuously monitor Canadian market dynamics, including weather patterns, competitor actions, and local events, to anticipate shifts in customer demand.

• Transform insights into targeted merchandising, product, and communication strategies that drive business growth and customer engagement.

Cross-Functional Collaboration

• Foster strong, collaborative partnerships with EC, Merchandising, Marketing, Store Operations, Inventory Control, Global HQ, and regional teams to drive cohesive business execution.

• Articulate business priorities with clarity, ensuring alignment and shared focus across all cross-functional stakeholders.

• Provide cross-functional support for new product launches, seasonal transitions, major campaigns, and critical commercial initiatives.

What You Bring:

• Bachelor’s Degree required, preferably in Merchandising, Retail Management, Business Administration, or Finance.

• 5–7 years of progressive experience in senior merchandise planning, inventory planning, and/or allocation within a retail environment, with demonstrated experience managing inventory, analyzing sales performance, and supporting commercial decision-making.

• A minimum of 2 years of direct e-commerce merchandise planning experience, with demonstrated responsibility for planning inventory, analyzing online sales performance, forecasting demand, and optimizing product availability within a digital channel.

• Proficiency in Microsoft Office Suite, with advanced proficiency in Microsoft Excel, including data analysis tools, pivot tables, and complex formulas.

• Strong understanding of the distinct dynamics of e-commerce merchandising and inventory management, including online demand patterns, digital sales trends, inventory productivity, and product availability.

• Solid understanding of key Retail Math concepts, including sales, gross margin, GMROI (Gross Margin Return on Investment), weeks of supply, and other inventory productivity metrics.

• Demonstrated excellence in analytical and mathematical abilities, with advanced business and financial analysis skills.

• Ability to interpret complex data sets and translate insights into actionable business strategies.

• Exceptional written and verbal communication skills, with the ability to clearly present ideas and influence stakeholders at all levels.

Please note: All job postings at UNIQLO Canada Inc. are for existing vacancies within our organization.

Annual Salary: $105,000 - $121,000 CAD.

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and the position location.

AI Usage: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.

UNIQLO Canada is an equal opportunity employer. As an equal opportunity employer, UNIQLO Canada Inc. does not discriminate against applicants or employees because of race, ancestry, colour, religion, sex, sexual orientation, place of origin, criminal conviction, family status, gender identity or expression, Indigenous identity, marital status, mental disability, physical disability, political belief, source of income or because of any other status or condition protected by applicable law.

We sincerely appreciate the interest and enthusiasm of all applicants. While every application is carefully reviewed, only candidates whose qualifications closely match the position requirements will be contacted.