Manager, IT Operations

Marketing Statement

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

PRIMARY PURPOSE

Manages IT Operations including overseeing and monitoring all operations for cloud, data center, network, and storage to ensure good state of repair across the Enterprise. Ensures all systems are performing at optimal levels and assigned services meet business expectations. Leads the team in transitioning towards the DevOps product/service delivery model, including grow the skillsets of the team, empower the employees and drive the change in practice, mindset and culture.

KEY ACCOUNTABILITIES

Works closely with TransLink’s key stakeholders to understand IT Operations requirements in alignment with TransLink’s overall technology plan and strategies. Liaises with Senior Management, business owners and other internal stakeholders to recommend best practices, improve the current operations practices, and identify and resolve business systems issues. Develops and implements necessary controls to identify and mitigate risks where appropriate, alerting the Senior Manager and Director on high risk issues as they emerge, and recommending corrective action.

Supports the IT infrastructure service strategy and technical roadmap, ensuring its integration with overall IT and enterprise strategic plans. Develops operational plans that meet the architecture/technology needs of the organization. Manages a diverse cross functional team to maintain highly reliable, resilient and scalable technology products with a focus on quality, business enablement and improving the end user experience. Provides technical leadership on full cycle service delivery including business analysis, infrastructure development, customization and configuration, quality control. Ensures service delivery meets established standards and service level agreement.

Manages vendor performance and works with vendors on solving technical issues and enhancing service delivery. Ensures team members effectively communicate and collaborate with external resources. Develops and manages the budget for IT infrastructure. Identifies and leverages opportunities to optimize costs and value of the technology solutions throughout their life cycle. Ensures the budget is consistent with the overall strategic objectives of the BTS division and the enterprise. Ensures cost-effective delivery of IT infrastructure services to meet and address changing business priorities and needs with agility.

Builds partnerships with Business Leaders at various levels to guide strategic decision making and influence how IT Operations can enable new sources of value. Fosters collaboration and develops highly responsive working relationship with cross functional IT teams. Champions innovation and recommends best practices as it relates to IT Operations.

Contributes as a key member of the IT Operations team in identifying and acting on risks and opportunities associated with the assigned projects and alerting senior management to critical issues. Operates a formal governance mechanism to ensure that infrastructure services can continue to be delivered in line with the agreed-on business outcomes. Works with the senior leadership team on the service portfolio and governance required to prioritize resources.

Serves on internal and external committees as assigned; actively involves in the development of enterprise technology standards, governance processes and performance metrics to ensure that IT infrastructure delivers value to the enterprise. Provides customer-centric advice and services in assessing evolving business requirement, shaping and prioritizing technology needs, developing and delivering solutions.

Develops reports and presentations for senior management on a periodic and ad hoc basis. Reports out to various stakeholders and ensures follow-up on all open issues, providing adequate closure. Keeps the Director apprised of the status of the initiatives and activities, collaborates with the Director on resolution of critical issues as they emerge.

Manages a team of highly skilled IT professionals including selection, training, coaching, development, performance management and all other people management practices.

Qualifications

EDUCATION AND EXPERIENCE

The requirements for this job are acquired through completion of a bachelor’s degree in Computing science, Computer Systems Engineering or information systems, plus eight (8) years of recent related experience in leading IT transformational initiatives in complex and dynamic environments, including four (4) years’ experience on a management level.

OTHER REQUIREMENTS

Expert knowledge of the principles, concepts, practices and technologies of Agile/DevOps. Certified Scrum Master, Agile Certified Practitioner or similar certification would be an asset.

Superior business acumen and technical knowledge of in strategic IT planning, organization design and development with effective service management skills through the definition and adoption of a governance practice that uses KPIs and metrics to track and measure the quality of service.

Advanced interpersonal skills, including relationship building, advising, consulting, influencing, conflict resolution and presentation/facilitation skills.

Advanced communication skills to communicate technical concepts to nontechnical people to enhance understanding and drive decisions that lead to positive outcomes.

Advanced problem solving and decision-making skills to identify and address roadblocks and critical issues that would impact business process transformation and project deliverables.

Advanced ability to lead and advise a large team of diverse technical and business project resources.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

The salary for this position ranges from $109,920 - $164,880 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

How to Apply

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: May 5, 2026
Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected].