Manager, Member Services Team

At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

You're invited to make a difference ... as a Manager, Member Services Team.

We are recruiting to fill a current permanent full-time vacancy in our Milverton Branch.

Reporting to the Branch Manager, in this role you will have the opportunity to shape a welcoming and professional member service culture. Working collaboratively, you will provide meaningful recognition, hands-on coaching and ongoing development to support the member services team

Key responsibilities:

• Provide leadership in service delivery, ensuring member experience exceeds expectations, building member engagement and loyalty
• Support staff member development, performance and engagement
• Coordinate and lead a variety of activities for business development in the local community
• Manage operational activities to ensure compliance and effective risk management

What to bring:

As a Kindred leader, your first priority will be to enable and inspire your staff to give their best contribution. You are motivated to coach and develop others, and have a passion for excellence in member service. You are a strong communicator and comfortable connecting with people and building relationships and trust. Placing importance on community, you're excited by the possibilities of serving established members, helping newcomers feel welcome, and championing Kindred in the community to build new connections.

Plus, you bring your qualifications and experience:

• 3-5 years of progressive experience in financial services
• 1-2 years in a supervisory role
• Post-secondary education in a related field
• Demonstrated skills in prioritizing competing demands and meeting deadlines
• Strong coaching, communication and interpersonal skills

Why Kindred

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with team members. For many roles, we offer flexible and remote options that we can discuss with you.

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff.

Our comprehensive total rewards package includes:

• Starting salary $55,000 - $64,000
• Performance based target incentives (7%) tied to individual, team and organization results
• Employer paid group benefits plan with no waiting period
• Employer matching at 5% on Group Savings Plan with no waiting period
• Three weeks of vacation to start and generous time off provisions
• Career growth opportunities, training & development support
• Comprehensive staff benefits on financial products & services

When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp™ that is committed to using business as a force for good™ and acting as an advocate for a Living Wage.

RSVP

Ready to choose Kindred? Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a good fit, please apply.

At Kindred, we value genuine connection. We don’t use AI to screen applications—every resume is reviewed by a real person. If selected, you’ll hear from a Kindred team member by phone, and when possible, we prefer to meet candidates in person. If you choose to use AI to support your application materials, we encourage you to ensure your own voice and personality still come through. Kindred will acknowledge all applications received and advise all candidates when the position is filled.

As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.